David Leopold Email & Phone Number

Long Island, New York

Liaison between Front Desk, Engineers, Food and Beverage as relates to each; Daily oversight of guest room preparation from Departures to Vacant Ready; Trained new and veteran housekeepers in the hotel’s standards of excellence with regards to décor protocols and meticulous preparation of guest rooms; Performed evening walk-through with report to hotel management

55 Water St. & 125 Worth St. N.Y.C.

Expertly supervised custodial staff of Institutional Aides for the Central Office in two Manhattan locations; Ensured compliance with standards for maintaining the Executive Board Room, President and Chairman offices, as well as several heavily scheduled conference rooms; Handled the preparation and readiness of all private executive offices and cubicles for occupancy; Took charge of implementing improved sanitary standards and procedures for pantries and restrooms; Employed analytical skills in assessing all major undertakings to identify needed actions and instruct personnel; Arranged maintenance schedule requests including floor and carpet maintenance; In charge of supply orders and distribution; Functioned as the first point of contact as housekeeping liaison between HHC corporate support departments; Accountable for attending meetings to address issues and formulate policy on etiquette in the common areas as member of the 55 Water Street Community Space Committee; Held responsibility for coordinating all pest control needs and remedial appointments

Directed daily operations of one of the most successful small courier services in NYC. Cavalry employed over 40 personnel including seven independent contractors, 25 bikers as well as dispatchers and office staff. Servicing 300+ accounts; handling 400-500 jobs daily covering the New York Tri-state area.•Successfully secured prestigious clientele including such household names as Focus Features, Diane von Furstenberg, Levi Straus, Rodale Press – Men’s Health, Web MD, Music Theatre International, Della Femina Advertising, to name a few. Earned the confidence of these high volume companies without the bidding process usually required to land such accounts.•Cultivated a relational attentiveness with customers and translated this dynamic into an effective vendor/client model.•Determined that office personnel be interactive, rather than strictly departmental. This achieved a smoother, more appreciated customer relations experience.•Established a unique standard for recruiting couriers, unknown to our competitors. Introduced a refreshing, cutting edge persona to the industry.•Developed relational telecommunication protocols among office staff cultivating in each individual a genuine self conscious sense of rapport with those requesting our services.•Consistently collected over 98% of the company’s Accounts Receivables. Established meaningful public relations with top executives, comptrollers and bookkeepers to promote a conscientious attentiveness to our invoices. This secured a better-than-standard Accounts Receivable turnover. Personally scheduled and attended all meetings with prospective new accounts; placing emphasis on the clients’ particular requirements.•Hosted 20+ consecutive year-end holiday celebrations in various locals from Chelsea lofts to popular restaurants. These events were attended by both company personnel and select clients. This tradition was eagerly anticipated, proving to be an excellent public relations venue.

Directed all phases of operation for this high volume Upper East Side bar/restaurant. Implemented operational changes to revitalize business. Re-staffed all positions. Redefined and regulated responsibilities of all personnel. Implemented a team-player philosophy encouraging employee input; establishing incentives for staff; distribution of large gratuities among all participants; etc. Developed promotional tools and events. Designed and negotiated all packages for executive events, tailored to meet particular needs of the client. Assessed and re-wrote menu. Orchestrated all renovations (interior and exterior) to the establishment.•Developed camaraderie among personnel resulting in positive employee/management relations.•Sponsored corporate sporting events (soft ball, volley ball, football) guaranteeing weekly patronage, realizing a minimum of 30% increase in revenue for otherwise slow weekdays/nights.•Booked and hosted corporate events in private party room ranging from 40 – 200 people increasing sales for these nights to 50 – 125%, as well as securing future bookings.•Increased job satisfaction for employees through monetary incentives and compensations.•Brought aesthetics and renewed community recognition as well as enhanced clientele.•Created new and unique menu selections, upgrading those which this establishment was already known for.

Merged two independent companies (Access Couriers, Inc. and Rapid Ltd.) purchased by Crimson Corporate Services. Assessed and integrated office staff requirements. Conducted sales and collections. Serviced accounts maintaining personalized attention. Facilitated all public relations.•Integrated two fully staffed offices into one functioning organization by bringing procedural uniformity to diverse operational structures, eliminating unnecessary personnel while capitalizing on existing personnel.•Increased and standardized rates charged.•Achieved a solid diverse client base of over 700 accounts with 85-90% of Accounts Receivable not exceeding 30 days for any given billing period.•Maintained continuity of clientele from both companies during this transition.