David Gee Email & Phone Number

New York, United States

• Responsible for management, goal setting and mentorship of four direct reports• Responsible for procurement and inventory management of all PC, Mac, mobile and a/v equipment• Vendor relations and management for Dell, BH Photo, CDW• Assist in budgeting for computer equipment for entire organization• Assist in hiring of all new Technical Support staff• Site manager for 92nd and 91st Street• Special projects upon request from Senior leadership• Tier 2 Technical support

• Responsible for scheduling and managing a team of seven Help Desk technicians• Manage Help Desk queue via JIRA Service Desk / Zen Desk• Image and deploy Windows 10 laptops and desktops• Configure iPhones and iPad devices • Provide support for onsite and remote users• Provision and manage WebEx/Zoom accounts• Provision and procure Adobe Creative Cloud accounts• Provision and manage Office 365 accounts• Responsible for the procurement of all desktop… Show more • Responsible for scheduling and managing a team of seven Help Desk technicians• Manage Help Desk queue via JIRA Service Desk / Zen Desk• Image and deploy Windows 10 laptops and desktops• Configure iPhones and iPad devices • Provide support for onsite and remote users• Provision and manage WebEx/Zoom accounts• Provision and procure Adobe Creative Cloud accounts• Provision and manage Office 365 accounts• Responsible for the procurement of all desktop hardware,software and accessories• Manage and develop relationships with customers from multiple departments• Assist in gathering evidence for PCI Compliance• Conference Management - audio/video planning and setup.• Recipient of ASPCA Angel Award 2013,2016,2020 Show less

Greater New York City Area

• Image and deploy Windows 7 laptops and desktops• Configure iPhones and iPad devices • Provide support for onsite and remote users• Provision and mange WebEx accounts• Provision Microsoft Exchange accounts• Responsible for the procurement of all desktop hardware and software

• Effectively managed Help Desk queue to ensure requests are handled on timely basis • Created online training for staff, faculty and students using screen capture software• Provided remote support using Go-To-Assist, Skype and Windows Remote Assistance• Managed digital display content and provide one-on-one training as needed • Provided all levels of support for students, faculty and staff • Provided application support, including MS Office 2010, event calendaring, digital… Show more • Effectively managed Help Desk queue to ensure requests are handled on timely basis • Created online training for staff, faculty and students using screen capture software• Provided remote support using Go-To-Assist, Skype and Windows Remote Assistance• Managed digital display content and provide one-on-one training as needed • Provided all levels of support for students, faculty and staff • Provided application support, including MS Office 2010, event calendaring, digital asset management.• Installed and managed Microsoft Servers, including Windows 2003/2008 and MSSQL 2005/2008 • Provided primary support for Adobe products, focusing on Acrobat Pro, Photoshop and Dreamweaver • Served as Juilliard Intranet webmaster Show less

• Created and managed users in an Active Directory 2003 environment• Provided Levels 1 and 2 Help Desk support for students, faculty and staff • Provided support for Windows 2003 servers and MSSQL 2000 databases • Trained new hire computer lab assistants • Created mailings using Adobe Page Maker • Supported multiple application suites including MS Office 2000 • Assisted in school wide rollout of new PCs

• Provided Level 1 Help Desk support.• Assisted in wiring of Cat 5 cabling• Asset management