David Winters Email & Phone Number

Chandler, Az, Us

Scottsdale, Arizona, United States

- Identify, cultivate and develop strategic programs and initiatives geared to drive incremental revenue growth and increase retention within the Mid-Market and Enterprise Customer Success organization.- Responsible for development of initiatives, data + department/leadership buy-in, as well as tracking and execution of strategic programs and initiatives across the entire Enterprise Customer Success organization.

Scottsdale, Arizona

- Multiple quarters over 100% to plan as a team. - Top quarter full team attainment of 121% in Q4 2020.- Manage a hybrid team of both CSMs and Senior Enterprise CSMs with the goal of overall revenue retention in mind, measured quarterly.- Responsible for maintaining a book of business valued over $17M ARR.

Scottsdale, Az

- Over 100% to plan every quarter in the role.- Manage multi-million dollar ARR book of business consisting of approximately 80+ accounts.- Responsible for NRR of 98% or greater- Conduct in-person and virtual meetings such as QBRs, EBRs and proactive reviews.

Scottsdale, Az

- Manage a book of business containing 10-30+ location regional and national brands with retention and revenue growth in mind.- Understand client’s business objectives/challenges and align Yelp solutions tailored to client need.- Work collaboratively with cross functional teams to drive revenue growth with existing customers.

Scottsdale, Az

- Strategic role focused on upselling and cross-selling into existing customer accounts.- Partner with Mid-Market Account Managers to drive revenue growth within their books of business by upselling and cross-selling accounts with Yelp advertising products to best help client reach goals.- Partner with the sales team and Account Managers to ensure clients are receiving proper program expectations throughout program.

Scottsdale, Az

- Manage a book of business of mid-sized regional and national brands with increased bookings and net retention in mind.- Work directly with multi-location businesses to provide brand management tools & reporting - Coordinate with Agency Representatives to meet clients digital marketing goals

Scottsdale, Az

- Top Performing Account Specialist in 3 of 5 months in role.- Strategic role focused on upselling and cross-selling into existing customer accounts.- Work strategically with Account Managers to drive revenue growth within their books of business.

Scottsdale, Az

- First ever Local Account Manager to be net retention positive month-over-month.- 3x winner of Top Performer award across the entire department.- Mentor to multiple new hires through mentoring program.- Manage book of business of over 700 accounts with NRR in mind while providing exceptional customer service.- Manage the assimilation of new product features and the dissemination of information about program updates to clients.- Meet and exceed all KPIs while focusing on upsell revenue and overall net retention of customers via additional sales, cross-selling, and renewals.

Portland, Oregon Area

- Working in a regional role, staffing for Aviation positions in the Northwest covering eight (8) states: Alaska, Washington, Oregon, California, Idaho, Montana, Wyoming and Utah.- Directly responsible for managing multiple customer relationships with focus on retaining and increasing opportunities with the customer, and delivering on commitments.