Provide front end support and back end build for all Horizon Clinical applications.• Expert level troubleshooting and triage proficiency with identifying root cause• Troubleshoot HL7/interface issues• Bounce applications and servers as necessary• Precept new system analysts which included establishing connections for all applications to existing client sites and teaching proper troubleshooting procedures• Conducts hour to empower sessions for coworkers when teaching opportunities are identified• Design, modify, and evaluate programs, applications and services for clients and recommend changes in software development, business processes, maintenance, and system standards• Consistently received the highest level of satisfaction and positive feedback on end-user surveys• Support for the following products: Horizon Expert Orders (HEO) Horizon Care Alerts (HCA) Horizon Expert Documentation (HED) Horizon Care Record (HCR) Horizon Emergency Care (HEC) Horizon Orders Management (HOM) Horizon AdminRx Horizon Physician’s Portal (HPP) Horizon Health Summary (HHS) Horizon Ambulatory Care (HAC)

• Advised Change Control committee on feasibility of adding or revising items in HED• Menu Security Setup and Configuration, including Tokens• Smart and Smarter Link build and configuration• Report Setup and Configuration, including ADT Reports, Autoreports and Oracle Reports• Enterprise Configuration and all subsequent tasks, including Device setup and configuration, Site Table, Staff Setup, Releases, etc.• Flowsheet Builder for Horizon Expert Documentation (HED), including building, translating, releasing and charting security• Webforms, including setup, configuration for failover situations, limiting menu access, etc.• Horizon AdminRx (HARx) and legacy Meds / IVs, including drug, drug_barcode, interface, medication orders and schedules, and work with HMM support• Train clinicians and physicians on software use, including Go-Live preparation and support• Educate Service Delivery Desk on troubleshooting techniques to promote self-sufficiency• Support for the following products:Horizon Orders Management (HOM)Horizon Expert Orders (HEO)Horizon Emergency Dept Tracking Board (EDTB)Horizon Emergency Care (HEC)Clinical QueryCarelink (interface)

• Managed the traffic department to ensure projects delivered were on time and with high quality• Worked with creative & account teams to plan and deliver production solutions• Led traffic and production meetings• Trained new and existing team members on agency processes and best practices• Negotiated the best value from vendors for our clients• Monitored project budgets to ensure compliance• Collaborated with the accounting department to ensure timely and accurate billing• Followed established processes & procedures to ensure accuracy & quality• Reviewed proposals for feasibility

• Managed day to day operations of marketing, branding and design services• Coordinated multiple project schedules and related activities of strategic and creative staff to ensure projects were completed on time and within prescribed budget• Led continuous process improvement efforts that were measurable and sustainable• Directly supervised production managers, account planners and sales team• Built professional relationships with customers and vendor partners, negotiated contracts managed profit margins