David Mark Email & Phone Number

Livermore, California, United States

Customer advocacy and communication for riders and stakeholders supporting a tri-city joint powers agency. Focusing on equity and outreach through oversight of marketing, customer service, and fare programs.o Lead agency partnerships for inclusion in regional planning efforts standardizing Bay Area transportation.o Ensure contractor quality and compliance.

San Ramon, California, United States

Growth marketing and product development for environmental and transportation management initiatives on the 600 acre property containing 650 tenants over 10M sq/ft of commercial space at Northern California’s premier business park.o Execute communications and promotional programs for rider acquisition and transportation utilization. o Partner with property.

Honolulu Metropolitan Area

Customer Experience and Innovation for launch of light rail service and integration with bus and community services to create a complete multi-modal transportation system for 50 million Oahu passengers per year.o Oversight of muti-modal customer service, customer retention, mode share analysis, and strengthening the overall transportation mobility brand.

Ala Moana Hotel Honolulu, Hawaii

Conversion of unit owners to the Accor Rental program. Accor Hospitality recently took over management of the 1250 room Ala Moana Hotel, with over 1100 keys available.o Retention and acquisition of owners and management companies.o Implementation of marketing and owner benefit programs

Honolulu, Hawaii

Established digital marketing, business development, customer service, and expanded tourism services for Hawaii’s largest fine jewelry manufacturer and retailer with over 30 retail locations.o Implemented automated pricing and inventory for Shopify ecommerce platform from ERP (enterprise resource planning) for real-time updates resulting in 40% online.

Honolulu, Hawaii, United States

Completed rebranding and implementation of reservation and marketing systems for boutique 180 room property.

International Market Place Honolulu, Hawaii

First Hawaii hire in 500-million-dollar redevelopment of the International Market Place. Executed marketing, public relations, and merchant relations during the development process. Created local and tourism market strategy for property launch, and established promotions and events for retail support. On-time opening with 100% merchant participation.o.

Honolulu, Hawaii

Management of strategy and channels for all Island Air marketing initiatives. Coordinated promotional efforts with revenue management function. Completed brand re-launch during ownership transition. Redesigned web properties and instituted revamped online loyalty program.o Oversight for all PR, advertising, digital media and associated agencies.o Control.

Honolulu, Hawaii

Management of strategy and channels for American Savings Bank digital marketing initiatives. Responsible for integrating online mediums with traditional campaigns. Primary responsibilities encompass internet advertising, website content management, and vendor management.o Executed website rebuild, including vendor RFP and management, design, and launch.o.

Oversight of daily operations related to executing marketing initiatives and their required resources for Hawaii’s largest transportation company. Acted as liaison for advertising agency and public relations firm. Coordinated promotions for entertainment and activity divisions. Managed graphics and support staff. Supervised all copy and creative.

Bachelor'S Degree, Double Major - Advertising And Public Relations

Associate'S Degree, Marketing