David Miranda Email & Phone Number

Barcelona, Ct, Es

Barcelona Y Alrededores, España

- Member of the Management Board- Based in Barcelona, responsible for Catalonia, Aragon and Baleares regions- P&L responsability for a turnover of 35 Million Euro - Manage a multifunctional team of 55 - Provide strategic direction, build up a winning team, create a customer-centric organization and reach economic targets.- Change management, migrating organization back to previous set-up

Barcelona

- As member of the country management board, provide customer service input to key country business decisions and programs- Implement global/regional customer service strategy/programs at a country level to deliver superior service and customer satisfaction- Play a key role between customers, commercial management, product and operations in ensuring smooth customer-related process flow and increasing customer retention- Drives achievement of global customer service KPIs and manages and improves customer service performance- Lead, motivate and supervise the customer service organization (+50 FTE) to achieve high performance and service quality- Identify customer and market needs and work on improving customer satisfaction- Develop sustainable relationships with key corporate customers- Manage costs/budget and headcount of the customer service function- Is final escalation point for all customer service-related matters in the country

Barcelona

- Member of the Management Board- Responsible for Catalonia, Aragon and Baleares regions, which include Barcelona and Zaragoza branches- P&L responsability for a turnover of 45 Million Euro - Manage a multifunctional team of 70 - Provide strategic direction, build up a winning team, create a customer-centric organization and reach economic targets.- Change management

DHL Global Forwarding – The World's leading logistics groupTurnover: +18.000 M Euro Employees: +148.000- Member of the integration committee, made up of top managers of DHL and Exel, created with the aim to design and lead the integration process of the two organizations.- Sales responsible in Spain and Portugal for the strategy and business turnover with the countries in Asia-Pacific area. This area is key and the main growth source for the company. Turnover 2008: 50 M Euro- Organize commercial and representation missions to the countries in the area to develop new business, expand existing accounts and negotiate rates and action plans with offices abroad. - Develop and manage sales through a local team of 28 people in 14 offices and a network of 18 main contacts in 18 countries in Asia-Pacific area- Assisting customers in defining supply chain strategies that supports the global business strategy- Conceptual designs, detailed designs and process implementation plans that help to establish the most suitable supply chain function

Bilbao Area, Spain

Associated with Universitat de Barcelona (UB)

International Trade and Logistics.

The global leader in supply chain management Company Turnover: +9.500 M Euro Employees: +109.000- Managing a customer portfolio valued in 2 M Euro - Assisting customers in defining supply chain strategies, conceptual designs, detailed designs and implementation plans- Designing and implementing processes that help to set up the supply chain function to partner with the business and support its strategies- Establishing local business relationship with company’s global accounts such as Sony, Hewlett Packard, Boehringer Ingelheim, Roche, …- Country contact for international projects for customers in the healthcare, automotive and technology sectors - Member of international internal projects (business intelligence, effective selling…)- Working holidays in Exel Miami (2001)- Working as a Route Development Manager for Spain based in Shanghai, with responsibility to develop the traffic between Spanish and Chinese companies.

Shipping agent and brokerTurnover: +100 M Eur Employees: + 1.000- Developed a marketing department and implemented a market orientation in the company - Did market analysis and research to evaluate potential business lanes - Prepared marketing plan- Established a sales plan and commercial guidelines- Designed and held public presentations

Grado En Derecho / Law Degree

Master In Supply Chain Management, Supply Chain Management, Master

Practitioner Of Neuro Linguistic Programing (Nlp), Licensed Practitioner In Neuro-Linguistic Programming (Nlp)

Master In Business Administration (Mba), Part Time

CEIBS (China Europe International Business School) Shanghai, China MBA Exchange Student – 6 months

Licenciatura, Administración Y Dirección De Empresas

Diplomatura, Ciencias Empresariales

Double Degree: University of Wales - Cardiff Business School Bachelor in Business Administration

Certificate Of Advanced English (Cae)

First Certificate In English (Fce)