David Niemeyer Email & Phone Number

Dallas/Fort Worth Area

WORLDS is a spatial AI company creating live, AI-powered simulations of the real-world. Our SpatialSense platform enables organizations to remotely observe , analyze and learn from their physical environments in ways and at a scale that were never possible before.Worlds, in partnership with the University of North Texas (UNT) and Air Force Research Labs 711th Human Performance Wing, has created a product for the standoff (completely noninvasive) detection of COVID-19. Worlds PROTECT requires no blood, saliva or mucus samples - simply look into the Kiosk and breathe. The air sampling is activated immediately and persons that demonstrate known COVID-19 markers can identified within a few seconds. Worlds has received federal approval to perform non-invasive controlled tests to fully determine the capabilities to identify the COVID-19 virus from the air samples. The test is completely noninvasive as participants need simply to stand and breath into our testing device. Worlds is actively pursuing volunteers interested in helping us test our technology. No confidential or personally identifiable information (PII) will be stored and the process is fully HIPPA-compliant. Please note we are unable to use PROTECT for diagnosis at this time - we are strictly in research and data gathering status, and cannot share results with participants. If you, or someone you know, has recently tested positive for COVID-19 and are interested in participating in the research project, please contact us at worldsirbcc@worlds.io.

Dallas/Fort Worth Area

As the head of Support, I built a global support organization with a customer-first focus. We grew from 2 support engineers and 24 domestic clients to over 200 installations in 19 countries around the world, while maintaining a personal relationship with all our regular customers. I build strong, healthy customer relationships, where expectations are clear for both vendor and customer, that lead to high satisfaction marks and virtually no customer churn.As the head of DevOps, I led our adoption and management of complex hybrid cloud solutions and drove improved efficiency through increased integration and cooperation between development and operations teams.As head of Security, I implemented a corporate security policy that was instrumental in building employee awareness and customer confidence with measurable results that led Brainspace to being acquired by a large cybersecurity organization.As head of IT, I drove technologies and processes that balanced business and employee needs with an intelligent yet common sense approach to IT solutions.As a member of the leadership team I contributed strategic product direction for driving excellence in machine learning and artificial intelligence investigations software.Provided world class customer service for the top text analytics, machine learning and artificial intelligence investigations application used globally.

Dfw

Managed Verizon’s service delivery for a major North Texas airline and one of the largest global oil industry services organizations. Responsible for revenue retention and growth on our largest customer accounts.Revenue growth begins with a satisfied customer. I drive customer satisfaction by ensuring stable operations, consistent processes and instituting controls that provide measurable performance on client objectives. I led a team with reachable goals that built customer dependence on our services and made our clients eager to grow with us. By knowing my customers' business and IT needs, I'm able to effectively provide them with products and solutions to meet the challenging demands of successful companies.

Dallas/Fort Worth Area

Managed a team delivering full outsourced Application Management for mission critical systems required to run large international operations for a major North Texas airline. Worked closely with client’s development teams to deploy new versions of their application and maintain optimal uptime for critical applications. Worked closely with the client's business leadership team to strategically align with current and upcoming initiatives.

Irving, Texas

Managed ITOne Operations, a complete IT outsourcing solution for a large state government insurance clearinghouse. Managed client relationship, developed new initiative proposals and drove projects to successful completion.Developed strategic IT requirements matched to business requirements; mapped out storage requirements and planned growth; defined backup and data retention policy to meet compliance and industry requirements; developed disaster recovery solutions and procedures; deployed redundant path network solutions.Managed day-to-day operations, ensuring backups, patch delivery, maintenance, break/fix and support services, as well as application deployments, are delivered in an efficient manner. Reviewed performance bottlenecks in all operational aspects (server, database, SAN/NAS, network) with engineering team to create and execute remediation plans.

Irving, Texas

Managed delivery/implementation team for new line of business: ITOne, a complete IT outsourcing service for mid to large companies. Manage outsourcing strategy, implementation and service delivery.Enable ITOne Operations service delivery through full migration to outsourcing provider. Manage new environment build-out (usually with significant consolidation and infrastructure reduction), refinement of operational processes (or development where no adequate processes exist previously), full production monitoring, support and return-to-service procedure development. Support transition process to ensure all applications, servers and network devices/circuits are supportable in a production environment. Additional consulting projects, including full disaster recovery review; project setup and delivery; security policy review and initiatives/requirements development and implementation; reconfiguration to optimized SAN and NAS storage platforms and consolidation of servers to modern physical or virtual server platform.

Irving, Texas

Led team responsible for rapid deployment of all new customer solutions. Budget preparation and management for prompt activation of new revenue and ensure solutions transitioning to customer support are stable and supportable within defined SLA parameters.Managed Implementation workforce needs to meet sales pipeline forecast for new revenue turn up and optimized customer satisfaction.Reduced time to deploy standard solutions (1 – 6 server solutions) from 28 to less than 8 days. Maintained quality standards while reducing costs by 63% (headcount reductions and facility consolidations).Piloted application flow documentation and return to service procedure documentation with customer support team to ensure the existence of measurable and repeatable processes that meet customer SLAs.Planned and managed lab engagements to perform stress, functionality and architecture testing against isolated lab and datacenter-deployed production environments using variety of enterprise testing products.

Irving, Texas

Took over and corrected project disasters for multiple hosting deployments. Established project methodologies to ensure greater success for all implementation projects.Managed customer projects to meet VISA, CISP requirements for eCommerce application and HIPPA and SOX standards for data security.

Dallas/Fort Worth Area

Managed AA’s outsourcing contract with Sabre. Vendor relations to ensure contract compliance. Updated departmental business requirements and negotiated contract amendments.

Dallas/Fort Worth Area

Daily operation, budget preparation and management for flight information display systems (FIDS), curbside check-in automation, ticket/baggage printer automation and device support at worldwide airport locations.Led development of the industry’s first mobile (wireless), automated curbside check-in system from idea inception and proof of concept, through hardware prototyping and deployment, application development, wireless network deployment and user training at over 130 airports worldwide.