David Doyle Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, US

• Team Management:
• Supervise and lead a team of Citrix support technicians.
• Conduct annual performance evaluations and provide feedback promptly.
• Provide coaching and training to improve team performance on a weekly and monthly basis.Technical Support:
• Serve as an escalation point for complex Citrix-related issues and other IT-related problems.
• Troubleshoot and resolve Citrix-related problems, including configuration, performance, and connectivity issues.

Plano, TX, US

• Provide direction to the support team and manage team response to reported problems using Solorwinds N-Able and Connectwise Automate for NOC duties.
• Deploy and maintain firewalls, specifically Watchguard, Meraki and Sophos XG. Some experience with Cisco ASA.
• Deploy and maintain Office 365/Azure cloud environment. Specifically utilizing MFA, conditional access, and other security measures that are offered by Microsoft security products.
• Deploy and maintain virtual environment. VMware and Microsoft Hyper-V.
• Maintenance of Server 2008, Server 2012, Server 2016, and Server 2019
• Deploy and configure Active Directory/Domain Services.

US

Implemented new processes to streamline the client experience; Established and maintained current standard operating procedures for the precinct; Effectively moved precinct performance from the bottom of the company to the top of the company within a year through corrective processes and behavior coaching; Created and fostered an environment where.

Richfield, Minnesota, US

Responsible for $20-25 million 4 wall store. Created positive revenue and margin growth in Personal Computing/Tablets and Best Buy Mobile; Monthly/Quarterly/Yearly financial results; Managed and Developed up to 15 employees on their performance, through coaching in the moment, one on one meetings and individual performance plans; Understood and analyzed.

Richfield, Minnesota, US

Managed financial and operational performance goals to promote positive revenue and margin growth; Maintained and improved customer/store relations; Managed 20 employees including hiring, performance management through coaching and individual performance plans, discipline and termination; Analyzed financial statements and developed corrective action plans.

US

Implemented new processes to streamline the client experience; Established and maintained current standard operating procedures for the precinct; Experience in windows XP, Vista, 7, and 8, OSX operating systems; Understanding in threat removal and repair of all operating systems. Effectively led team to highest revenue intake for the year. Brand ambassador.

US

Maintained and improved client experience through standard operating procedures for the precinct. Involved in creating a culture for the Geek Squad experience on the sales floor. Observed and coached agents based on client engagement and repair techniques. Implemented better processes as they become needed to improve the client experience. Experience in.