Scott Stafford Email & Phone Number

Plano, TX

-Microsoft Azure- Active Directory-Cyber Security-Windows server-office 365-Firewall

Plano, Texas, United States

-VPN, Cisco switches, Cisco routers, building infrastructure, IP Phones and circuit issues. Spinning up new sites Sonic walls, and Aruba APs. - AD-Directory & Azure & GPO deployment, troubleshooting issues promoting and demoting.-Troubleshoot DNS issues Rdns google, website DNS, Dmark, MX records-Troubleshooting terminal server's and user sessions, Citrix.

Carrollton, Texas, United States

• Information Technology Administrator-VPN, Cisco switchs, Cisco routers, building infrastructure, IP Phones and circuit issues.- AD-Directory & Azure & GPO deployment, troubleshooting issues promoting and.
• Microsoft Windows Server 2003 – 20016; deploy GPOs; maintain AD scheme; configure Windows DHCP/DNS Roles; Windows updating.
• Maintaining VM's and AWS servers, configuring new VM's and managing databases and VM snapshots.
• Microsoft Windows XP, Vista and 7, 8, 10
• Microsoft Active Directory, IIS, MYSQL, Microsoft SQL
• LinuxInfrastructure

Plano, TX

• Troubleshoot VPN issues, Routers, Switches, Access points, IP phone’s.
• AD-Directory, Exchange 2013-2016
• Meetings with MSPs to provide overview end user’s problems.
• Repairing software issues remotely

Dallas/Fort Worth Area

*Troubleshooting Dns*Troubleshooting Ldap*Troublingshooting SSl certsworking with Linux systems and Windows servers.working with Vmware, Hyper V working with Nat and firewalls troubleshooting.maintaining client customer care.

Frisco, TX

-VPN, Firewall, Routers-Sap building reports - SQL queries - Repairing Tomcat servlets - Check server logs for debugging- Maintain Client relationship

Dallas/Fort Worth Area

• Information Technology Administrator-VPN, Cisco switchs, Cisco routers, building infrastructure, IP Phones and circuit issues. - AD-Directory & GPO deployment, troubleshooting issues promoting and demoting..
• Microsoft Windows Server 2003 – 20016; deploy GPOs; maintain AD scheme; configure Windows DHCP/DNS Roles; Windows updating.
• Maintaining VM's and AWS servers, configuring new VM's and managing databases and VM snapshots.
• Microsoft Windows XP, Vista and 7, 8, 10
• Microsoft Active Directory, IIS, MYSQL, Microsoft SQL
• LinuxInfrastructure

Irving, TX

• Monitor SLA compliance for customers. Ensure adherence to defined SLA’s for customers, including follow-up with internal staff, customer communication and escalation.
• Efficiently communicate with customers both external and internal. Efficient communication regarding all daily and outstanding activities using internal systems.
• Providing reports to clients and show trends by quarter and by weekly
• migrated large data into excel spread sheets to create pivot tables and pie charts
• Managed 2 million in revenue between clients

Irving, TX

• Monitor incoming requests and alerts. Provide routing and assignment for DBA's or Clients report issues.
• Perform new account startup and Maintenance activities. Setup Tele Service related information such as account assignments and Oracle Tele Service Territories.
• Create and update procedures for external customer facing systems. Provide customers with the -training material needed to use the system correctly, including web session training via joinme or cisco.
• ISS personnel time entry. Enter time for all personnel who report an absence.
• Used Active directory to enter in new employees into server 2012

• 7 Years of experience providing customer support in IT support bench
• IE troubleshooting tools BARTSPE ( Linux base portable operation system).
• Hardware replacement motherboard's, memory, screen replacement on laptop's, Etc
• Mobile support for customers for subscription service.
• Maintained monthly sales quotas, customer conversion rates goal, and customer satisfaction.

• Performed all accounting tasks, including payroll
• Managed vendor products, displays, and prices
• Trained and developed staff to focus on customer service