Jay Smith Email & Phone Number

Manage/implement servers for vpn, rdp, file storage, etc.Introduce new computer systems into current setups for optimum IT functions.Troubleshooting IT systems when there is an issue reported by computer users.Performing a check to make sure all systems are working fine and up to date.Administering the creation, operation, modification, and deletion of username and passwords of employees in Active Directory.Manage/Create Hyper-V solutions.Implementing security software and tools to ensure maximum security from outside threats.Carrying out data backups and administration.Installing and maintaining software updates periodically.Datto Certified Advance Technician (DCAT).

Perform troubleshooting, repair, and maintenance of computer systems, servers, hardware, peripherals, and telephony.Analyze system requirements and system logs to efficiently isolate and resolve a wide array of technical issues.Lead team in large-scale upgrades and installations of new computer systems along with network equipment (switches, routers, wireless access points, firewalls, etc) and provide training to users to assist with transitions to system changes.Provide technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via help desk system, telephone, and remote support tools.Perform security administration functions for user, data, and remote access.Install/implement security software and tools to ensure maximum security from outside threats.Manage/Setup ConnectWise and AutoTask Ticket Management along with ITBOOST and IT Glue Documentation platforms. Facilitate Level I, Level II, and Level III tickets.Administer the creation, operation, modification, and deletion of username and passwords of employees in Microsoft Active DirectoryManage Company Accounts (collaborating with Company owners and/or designees) to ensure customer satisfaction.Setup Multi-Factor Authentication (MFA) via Duo Security and Microsoft Routing and Remote Access Service (RRAS).Create and manage multi-cloud, digital workspaces and virtual servers via VMware.Manage/implement networks for clients (Virtual Local Area Networks (VLANs) and Local Area Networks (LANs)) and perform data backup and backup management.Create and manage Hyper-V solutions, DNS, DHCP, 3CX phone systems and IP phones

Dallas/Fort Worth Area, Tx

Resolved technical problems to include diagnosing and troubleshooting.Coordinated the reconfiguration of site server layout to remove all points of failure.Implemented customer support system. Responsible for testing and installing Firewall products for secure network use.Reported defects and recommend improvements, alterations and repairs.Maintained inventory lists of 1,400 computers and requisitions supplies, materials and repair parts.Installed and managed: switches, routers, servers, workstations and backup equipment.Facilitated training for technical staff and clients.Coordinated the testing of Novell, Windows NT, UNIX and all other application software.

Red Oak, Tx

Managed Cisco Unity and Call Manager.Installed hardware and software on standalone personal computers. Ensure maintenance of end user workstations and peripheral devices.Responded to requests for technical assistance and ensured timely repair of equipment.Assisted with network troubleshooting procedures.Managed testing procedures for newly installed hardware and software applications.Installed and updated antivirus programs on a constant basis.Maintained network and associated devices as allocated.Provided training on new software and hardware.Provided security and storage of computers and peripherals

Dallas/Fort Worth Area, Tx

Managed inventory and storage for over 1,200 computers on eight Dallas ISD campuses.Liaised between internal/external customers and management.Analyzed and repaired problems of computer elements such as desktop computers, laptops and various components/peripherals.Performed computer installation and operating system configuration in designated networks. Administered and monitored performance of LAN/WAN network using remote connection tools.Completed server upgrades from Novell to Microsoft NT4.Provided installation support and services to setup, installation, moves, adds, and changes for PC hardware and software.Helped end users with hardware, software, cables, networking and operational support requirements in keeping with industry standard practices.Managed and configured file storage clusters. Optimized hard drives for peak performance.Provided security for individual data.

Dallas/Fort Worth Area, Tx

Resolved onsite or remote network technical problems, including diagnosing and troubleshootingLiaised for off-site network administrators responsible to assist with troubleshooting tickets.Installed educational software for both elementary and high school.Managed user system, creating/deleting users as appropriate providing access rights to applications and files.Delivered, set up, and designed large computer networks using Windows XP, Vista, Windows 7 and Windows NT throughout school campuses totaling over 75 workstations.Designed, implemented, and managed wired and wireless networks with firewalls, router configurations and anti-malware solutions.Administered and monitored performance of LAN/WAN network using remote connection tools.Performed customer services in different departments and resolved hardware and software technical problems in the system.Monitored and administered IT systems and provided recommendations to senior managers regarding required hardware replacements, upgrades and new installations.Maintained records of hardware issues, performance, and inventory.