Jay Smith Email & Phone Number

Manage/implement servers for vpn, rdp, file storage, etc.Introduce new computer systems into current setups for optimum IT functions.Troubleshooting IT systems when there is an issue reported by computer users.Performing a check to make sure all systems are working fine and up to date.Administering the creation, operation, modification, and deletion of.

Perform troubleshooting, repair, and maintenance of computer systems, servers, hardware, peripherals, and telephony.Analyze system requirements and system logs to efficiently isolate and resolve a wide array of technical issues.Lead team in large-scale upgrades and installations of new computer systems along with network equipment (switches, routers.

Dallas/Fort Worth Area, TX

Resolved technical problems to include diagnosing and troubleshooting.Coordinated the reconfiguration of site server layout to remove all points of failure.Implemented customer support system. Responsible for testing and installing Firewall products for secure network use.Reported defects and recommend improvements, alterations and repairs.Maintained.

Red Oak, TX

Managed Cisco Unity and Call Manager.Installed hardware and software on standalone personal computers. Ensure maintenance of end user workstations and peripheral devices.Responded to requests for technical assistance and ensured timely repair of equipment.Assisted with network troubleshooting procedures.Managed testing procedures for newly installed.

Dallas/Fort Worth Area, TX

Managed inventory and storage for over 1,200 computers on eight Dallas ISD campuses.Liaised between internal/external customers and management.Analyzed and repaired problems of computer elements such as desktop computers, laptops and various components/peripherals.Performed computer installation and operating system configuration in designated networks..

Dallas/Fort Worth Area, TX

Resolved onsite or remote network technical problems, including diagnosing and troubleshootingLiaised for off-site network administrators responsible to assist with troubleshooting tickets.Installed educational software for both elementary and high school.Managed user system, creating/deleting users as appropriate providing access rights to applications.