Jason Duggan Email & Phone Number

Plano, Texas, United States

● Manage, administer, and engineer solutions in Office 365 and Azure for industries spanning oil & gas, healthcare, and investment firms.● Troubleshot and resolve escalated tickets relating to:- Office 365 administration: account management, email, security, OneDrive/SharePoint, etc.- Azure infrastructure: virtual machines, virtual networks / network gateways, Front Door, service endpoints, etc.- Azure Active Directory: Application registrations, dynamic and static groups, user management, and Conditional Access- Active Directory: Users and Organization Unit management, Group Policy, Sites and Services, Domain Services- Backups: on-prem using Datto, Veeam, and Windows Server Backup. Azure Backup.- Networking: LAN/WAN, DNS, DHCP, VPN, etc.● Rollout of Azure AD Self Service Password Reset and Azure AD Multi-Factor Authentication.● Rollout of Azure VPN, including Azure infrastructure (virtual network gateway, virtual networks and peering, etc.)● Roll out of Intune policies and packages to enhance security and compliance of cloud-managed devices.

● Troubleshot and resolve tickets relating to:- Office 365 administration: account management, email, OneDrive/SharePoint, etc.- Azure infrastructure: virtual machines, virtual networks / network gateways, etc.- Azure Active Directory: User management and Conditional Access- Windows Server 2008 R2 / 2012 R2 / 2016 / 2019- Active Directory: Users and Organization Unit management, Group Policy- Backups: On-prem using Datto, Veeam, and Windows Server Backup. Azure Backup.- Networking: LAN/WAN, DNS, DHCP, VPN, etc

Carrollton, Texas, United States

● Installation and connection verification of network switches and UPSs in floor racks and CiscoMeraki access points on walls and ceilings.● Patch cables into Cisco switches and APs in an orderly and aesthetically pleasing fashion.● Set up voice over IP (VoIP) phones, connect them to network, and test functions.

Plano, Texas, United States

• Support desk role focusing on System/Network administration and Advanced Desktop Support.• Windows server 2008/2012/2016, on-premises and Azure Active Directory, Microsoft Exchange Server 2013/2016, and Office 365 administration. Includes virtual machine management using Hyper-V/ESXi.• Sophos XG/Cyberoam firewall and Cisco Meraki management. SSL and IPSEC VPN setup and management.• Support Windows 7/8.1/10, MacOS Office 2010/2012/2016/365

Dallas/Fort Worth Area

• Resolution of hardware, software, and networking issues on Windows and Mac machines.• Support and manage mobile devices including hardware and software troubleshooting, upgrades, phone line management, and billing auditing.• Manage inventory of computers and equipment with regular auditing, including hardware for use with 2019 World Scout Jamboree.• Managed multiple software deployments to dozens of end-users at a time for successful uptake of new technologies.

Dallas/Fort Worth Area

• Lead IT help desk support personnel while also assisting with membership, finance, and program calls. • Lead support of new financial software roll-out to local BSA councils. • Lead BSA support of 2015 nation-wide volunteer software roll-out named Scoutbook. • 95%+ post-call satisfaction ratings.

Irving, Texas

• Specialized in Boy Scout National and Local Council remote support including software, hardware, application, networking, and mobile installation, maintenance, and support. • Post-roll out support of Office 365 to National and Council employees in 2014. • 95%+ post-call satisfaction ratings.

Dallas/Fort Worth Area

• Provide software and hardware support to Small Office/Home Office setups, including Windows, Mac OSX, Microsoft Office, malware recovery, and component troubleshooting and upgrades.• Troubleshoot and resolve SOHO networking issues, including both LAN and WAN issues.• Coordinate with vendors to ensure client success.

Dallas/Fort Worth Area

Contracted IT Support to various companies listed elsewhere in this profile over this time.

Dallas/Fort Worth Area

• Managed Point of Sale machine upgrades for 30 stores across the US and Canada. • Validated out of band connections on in-store routers for fail-over connections. • Developed and maintained information about network topology and documentation.• Resolved in-store VOIP system issues.