David Passafiume Email & Phone Number

Rochester, Ny, Us

Remote

Pre-sales support: Collaborate with sales teams during early stages of the sales cycle.• Support during RFx and pricing proposal, RFP response, and bid defense meetings.• Field client requirements gathering to gather and understand technology and translation services needs;• Prepare queries for solution development; arrange and provide demos of proposed technology; identify problematicareas/pain points and recommend best-fit solution.• Post-sales support: Document solution and train onboarding and production teams on all processes and tools.• Owner of full implementation and engagement with program team while setting up and executing the solution.• Participate on continuous process improvement initiatives, creating new content for the sales process and client engagement.• Research and monitor ongoing market and competitor activities and present findings with internal stakeholders.• Proficient in the translation lifecycle, TMS platforms, API integration, CAT interface, and MT technologies.

Remote

• Creation, setup, and implementation of new client account data.• Audit existing account configurations and custom account instructions in support of project setup and execution. • Consult with new/existing clients to facilitate onboarding of complex needs and requirements.• Process and implement account changes requested by other departments.• Coordinate the setup of critical translation assets including TM, client templates, term bases, style guides, client legacy translations and reference materials.• Manage customer platform credentials and provide user training on customer platforms to clients.• Maintain/Update customer platform training materials (user guides, videos).• Work with internal teams to create or support customer-specific workflows and requirements.

Rochester, New York

• Manage a high volume of IP translation and patent filing projects from start to completion.• Very knowledgeable in global patent filing and translation requirements.• Develop and create IP-specific work instructions, reference material and presentations consistent with ISO and Morningside Global Quality standards.• Conduct audits and analyze data on a variety of subject matter as per departmental and company need.• Liaise with internal colleagues in all areas of the organization on project-specific matters.• Grow relationships with external vendors and associates.• A consistent top performer in all operational metrics: project revenue, gross margin and on-time delivery (OTD).

Rochester, New York

- Gathering information of project scope; working closely with internal colleagues and external clients.- Accurately process estimate and order requests to specification in CRM, sync live project with Computer Assisted Translation (CAT) software and communicate project requirements to the Operations team.- Average monthly volume of 375 projects across all vertical teams. - Knowledgeable with intellectual property (IP) filing and translation requirements.- Perform additional responsibilities as requested by management, including participating in collaborative projects, developing ISO documentation for work instructions and generating reports.

Fairport, Ny

- Uncovered profitable outcomes while assisting clients with options at lease maturity including: fulfillment of contract obligations, fair market value (FMV) equipment purchase and negotiated lease continuations.- Oversaw entirety of all lessee equipment returns including asset de-installation, logistics, tracking, and data sanitization.- Performed detailed equipment audits using Microsoft Excel, SQL, Tableau and other business intelligence tools.- Developed and deepened relationships with a network of 35+ vendor and asset recovery partners across the United States.- Business systems analysis and collaboration with key personnel to design and implement system enhancements within Salesforce CRM. - Implemented custom logic and formulas for document merge templates used to generate sales proposals and contract documentation.- Participated in proposal reviews with sales organization using analytical data derived from custom reporting and dashboards.

Greater New York City Area

- Utilized detailed reporting and banking analytics to identify qualified prospects and conducted daily sales and service calls.- Created strategies to develop and expand existing customer sales, which resulted in over 200 new client relationships.- Conducted marketing campaigns employing digital and print media to engage clients and prospects about new products and services.- Subject matter expert on all bank products and services, and skilled at catering solutions to specific client needs.- Recommended credit approvals and denials based on customer loan application reviews and unique financial snapshot.

Greater New York City Area

- Management rotation mentoring program within the Manhattan district - average deposits of $500MM.- Supervised several branch teams within district - supportively coached 20+ customer service representatives and 30+ personal bankers.- Fostered and aided in superior customer experience ratings for all personnel in district branches for 7 consecutive months.- Maintained all branch internal controls - cash management, internal security policies, training and developing staff, and incorporating incentive programs for teller staff.- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Greater New York City Area

- Uncovered sales opportunities to provide effective referrals to specialists on banking floor.- Branch cash vault management, ordering supplies, maintaining cash in ATM and Teller Cash Dispenser (TCD).- Directly contributed to satisfactory annual audit rating, resulting in a promotion into management role after 18 months, based on recommendation from Corporate Branch Auditor.- Consistent 100% customer experience ratings for 8 consecutive quarters.

Rochester, New York Area

- Performed on-field as a marching member in various competitions and exhibitions throughout the Northeast United States and Canada. Special appearances in England, France, Belgium, Germany, and The Netherlands. - Participant in the 54th Presidential Inaugural Parade in Washington, D.C., January 2001.

Bachelor Of Science, Music Business

Associate Of Science In Recording Arts