In my recent job, I manage and monitor data modernization initiative, while migrating RORC POS data to a cloud-based enterprise data warehouse. For optimum performance enhancements, I oversee all facets of a security program, risk management, and compliance requirements, ensuring the complete satisfaction of clients and ongoing evaluation. By devising and executing data-centric strategies, I monetize aggregated data for both customers and third parties.Furthermore, I craft Incident Response Plans and upskill Cybersecurity Emergency Response Team by providing extensive training and mentoring. By leveraging AI and ML technologies, I provide real-time actionable business intelligence to customers. I ensure compliance with all PCI DSS Service Provider requirements in annual audits.Below listed are some of my achievements in this role:- Led grocery and convenience store sectors for point-of-sale and back-office software, technological system integration, and consultancy.- Improved and strengthened skillsets of multi-disciplinary teams, comprising software architects/developers, systems engineers/administrators, network engineers, business analysts, project managers, and security analysts.- Optimized operational efficiencies and revenues by implementing data-driven business intelligence dashboards for all business units to revamp decision-making processes and Key Performance Indicators (KPIs).- Enhanced process efficacy by leading Retailer Owned Research Corporation (RORC) point-of-sale product and software development teams, including offshore developers.- Established a robust security program and attained PCI DSS Service Provider compliance for consecutive five years.- Achieved timely and budget-friendly product development, using DevSecOps practices and agile methodologies.- Drove organizational growth by implementing strategic plans and resolving complex issues.- Developed SBOnet application in preparation for successful acquisition.

During this tenure, I have supervised end-to-end operations of networks, telecommunications, data centers, and edge devices. For the virtualization of data center and workstation systems, I utilized VMware and Citrix XenServer. Moreover, I encouraged and promoted a culture of open communication and fostered trusted relationships across the organization for effective decision-making. I maintained aspects of IT operations, such as budgeting, procurement, and program/project management. By establishing a collocated data center, I ensured business continuity and disaster recovery.My key success in this role is:- Successfully negotiated contracts for WAN, telecommunications, disaster recovery, cloud resources, cellular services, digital signage, field support, software and hardware licensing, and maintenance. - Improved First Call Resolution (FCR) KPIs ranging from 30% to over 70% by directing a paradigm shift from the standard IT Helpdesk model to the customer-centric Solution Center model.- Increased sales ticket size and conversion rates by overseeing the development of the company point-of-sale mobile application with built-in suggestive upselling.- Expanded the company's growth from 48 stores to over 100 by heading and encouraging the information technology team.- Effectively developed and managed an information security program, covering compliance auditing and remediation. - Met and surpassed company goals by planning and executing the strategic vision for technologies and applications.- Maximized delivery success and minimized costs by developing a mobile delivery application on an iOS device