David P. Email & Phone Number

Edison, Nj

Interface with customers and internal staff to resolve credit card discrepancies. Issue refunds for returns and canceled orders as necessary. Analyze and investigate fraudulent purchases.  Provided dynamic support to a staff of 40+ personnel through billing inquiries and concerns, partnering with billing Manager to successfully execute ad hoc projects.  Trained several new hires in alignment with company policies, procedures, and best practices. Resolved escalated customer complaints with poise and delicacy by phone and email, growing customer retention rate.

New Jersey

Review customer needs to customize the most viable and effective skincare routines to expediently address client concerns. Assist in facilitating promotional events and demos in store and off premise locations. Comprehensively asses store stock and receiving. Repeatedly met and exceeded personal and company set sales goals. Collaborated closely with leadership through initiatives to recruit and train new hires. Assisted in visual merchandising to drive increased sales revenue.

New Jersey

Successfully served in several functions; “go-backs”, folding, fitting room, cleaning, cashiering, front greeter, and promotions.

New Jersey

Opened dialogues with each incoming customer and offered fashion advice per request. Monitored front operations to mitigate potential theft and fraud. Maintained all décor in addition to ensuring an exceptionally clean retail floor. Successfully served in several functions; “go-backs”, folding, fitting room, cleaning, cashiering, front greeter, and promotions.

Edison, Nj

Managed ten-brand filing system for Accounts Payable. Reviewed and recorded boutique reports. Held accountability for mail sorting, archiving, and vendor assistance for electronic invoicing. Processed check requests and drafted T&E reports. Engaged in routine data entry for coding U.S. and Canadian payments into accounting system. Provided internal and external support for electronic invoicing through workflow systems. Interfaced with vendors to provide phone support as necessary. Assisted Human Resources through various operations and filed/archived documentation with HR personnel. Analyzed and processed high-volume of PO and non-PO invoices subsequent to approval of six separate brands. Championed new vendor configuration, payment management, accrual reporting, and overall finance assistance.

Edison, Nj

Communicated with customers by phone, entering orders into database at an average of 80 – 90 phone calls daily. Honored account change requests, cancelling, adding, and/or modifying items per request.• Maintained an impeccable record of customer service, rapidly resolving all issues and complaints.• Upsold Company services to customers placing orders.

Bachelor Of Business Management, Management

Minor In Communications, Communication, General

Associate'S Degree, Marketing