David Pollock Email & Phone Number

London, United Kingdom

London, United Kingdom

The Greater Bank is a mutual financial institution based in Newcastle, Australia. I was part of a team of 6 engineers responsible for maintaining and implementing the network and server infrastructure for the Greater (1000+ client computers, 200+ servers, 60+ sites and multiple mission critical 24/7 systems).In this role I primarily performed project work and some BAU support. I also worked closely with our internal development teams (with technology stacks such as Java/Spring/JBoss and .NET/MVC/IIS) to assist them with continuous integration, deployments, monitoring, environment management and architecture of their projects using technologies such as TeamCity, Octopus Deploy, Powershell and Splunk. This included spending a year seconded into our Core Banking Modernisation project team, where I was the lead engineer, working with a large team of developers to improve their devops pipeline, application monitoring and help guide their architecture. For more information on some of the specific projects I was involved with, please see the “Projects” section of my profile.Key responsibilities: - Project work, consisting of meeting with stakeholders and understanding their problems / requirements, designing solutions to meet these requirements and then implementing those solutions. - Assisting developers with deploying code to servers, architecture design, continuous integration, automation and other dev ops related tasks.- BAU support of all infrastructure. - Assisting junior system engineers and support staff, providing coaching and guidance. - Assisting Information Security officers with evaluating and mitigating security risks.

Part of a team of 6 support technicians where I served as the lead technician supporting 700-800 staff and 1000+ client computers.My role consisted of: - Design and maintain the client computer support infrastructure (SCCM / Ghost) - Build and maintain the SOE - Design and manage the deployment of operating system upgrades - Package applications for deployment - Manage and maintain the Antivirus infrastructure - Manage and maintain the Windows Update infrastructure - Manage and maintain Group Policy - First, second and third level support - Assist other support technicians - Assist in training junior support technicians - Assist IT Systems EngineersTechnologies: - Microsoft System Center Configuration Manager - Symantec Ghost Solution Suite - Microsoft Windows - Over a hundred desktop applications

Part of a team of 6 support technicians supporting 700-800 staff and 1000+ client computers where I provided first and second level support to staff.

Worked in a callcentre assisting customers with Internet Banking related queries.

Worked in a small computer shop performing computer repairs.

Diploma, Network Engineering

High School