Assisted over 100 customers in selecting educational courses abroad, tailoring to their goals and enhancing their experience.Provided outstanding customer service to students abroad, ensuring smooth settlement and prompt response to inquiries.Efficiently managed student cases and maintained records using project management software, streamlining processes.Worked with six recruiting agents, aiding in student enrollment and significantly increasing enrollment rates.Prepared detailed performance reports for administration, ensuring accuracy and timely delivery of data.

Maintained exemplary cleanliness in key hotel areas—pool, restaurants, meeting rooms—to ensure a guest-friendly environment.Engaged in effective communication with guests, providing guidance and assistance as needed.Promptly and efficiently fulfilled guest requests, delivering personalized service that meet hotel standards.Coordinated and executed coffee breaks for meeting rooms, adhering to the hotel quality standards.Executed decorative and furniture arrangement tasks according to managerial directives, contributing to the hotel aesthetic appeal and functionality.

Revolutionized learning and evaluation methods, cutting student desertion by 80%.Conducted interviews for new teaching and staff positions.Trained and supervised staff, leading to efficient and timely task completion.Excelled in addressing student and teacher requests, demonstrating superior customer serviceAuthored operational manuals, boosting efficiency by 50%

Efficiently assisted students with inquiries, referring complex cases to higher management as necessary.Significantly increased enrollment rates by 55% through effective information dissemination to potential students.Performed a range of clerical duties with professionalism, including answering calls, document management, and supporting the student enrollment process.Managed payroll control, meticulously keeping personnel payment records and signatures.Made certain that teachers were well-equipped for lessons, maintaining accurate equipment records in the logbook.