David Robertson Email & Phone Number

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

Christchurch

Christchurch, New Zealand

Toronto, Canada Area

Paradigm: For two decades, Paradigm has been addressing the IT pains of small to medium sized businesses that require managed IT services. We provide small to medium sized businesses with a complete range of managed IT services to help them shift their focus off of their IT issues and back onto growing their business.Managing and supporting all faucets of customer environments including: Microsoft Exchange 2007/2010, Microsoft Windows Server 2003/2008 and 2012, Microsoft Windows SBS 2003/2008 and 2011, Microsoft Windows XP/Vista/7 and 8, Citrix XenApp 6.0/6.5, Citrix XenServer and XenCenter, Citrix Secure Access Gateway, SonicWall Firewalls (TZ190 through to NSA2400 high availability units), Cisco small business switches and access points, Dell server and SAN hardware, Datto virtualized backup systems and UniPrint client.Managing customer relationships, being the go-to for all customer IT questions, problems and requests. Nurturing and building relationships built-on trust to ensure customers have faith and confidence in both work, and suggested improvements and solutions.Problem resolution, proactive management and reporting to ensure problems are caught and a corrective solution is implemented before they affect business operation and providing after hours emergency technical support when required.Consulting, managing and implementing new projects for customer requirements, and suggesting areas of improvement to existing systems using industry best practices.Assisting Apps on Tap (division of Paradigm) with datacenter upgrades, deployments and troubleshooting of their multi-tenant hosted Exchange and XenApp environment.

Aurora, Ontario

Pre-sales design and configuration of IBM server and storage solutions. Development of MS Dynamics CRM ticketing system. Management of Vendor certification programs. Assisting customer enquiries.

Chrustchurch, New Zealand

Cyclone Computers, one of New Zealand’s largest Resellers and Service Providers of Microsoft, IBM, VMware, Apple, Dell and HP to name a few. Reporting to the General Manager and Managing Directors, I was responsible for both Technical and Services Departments. This team consisted of 8 - 12 direct reports depending on seasonal workloads. I was tasked with growing the Services offerings and Revenue for the company and ensuring current Services Customers’ expectations were constantly exceeded. I acted as a mentor to all Technicians to ensure they constantly delivered the best Customer experience possible. As part of this, I assisted the General Manager in conducting Interviews, Performance Reviews and Disciplinary Meetings with Staff. Although being in charge of Staff, I was never afraid to jump in and help with repair work when workload was high. I feel this gains a level of respect within the team.I provided Consultation, Deployment, Administration and Support of Internal and Customer Infrastructure and Projects as listed in my previous role with the addition of: Windows 7, Office 2010, VMware vSphere and View 5, Microsoft Server 2008 (AD, DHCP, DNS etc.), Microsoft Exchange Server 2010, Microsoft Threat Management Gateway, Microsoft Windows Deployment Services, Microsoft SQL Server 2005/2008, Deployment and Customization of Microsoft Dynamics CRM 2011, Elastix VOIP Server, Citrix XenApp 6.0, Palo Alto and Sonic Wall Firewalls, Aero Hive Wireless Solutions, CA ArcServe Backup Suite, Macintosh OSX / OSX Server, Networking Technologies and Sever/Storage Hardware. This position required me to keep current and knowledgeable on new Technologies and Solutions, and if necessary, test and validate suitability for our Customer base.

Christchurch, New Zealand

In this role, I was the primary Engineer for the Company. I provided Technical assistance on Projects to the Sales Team as required as well as providing Technical Support to Customers. The primary focus of this role was Deployment, Administration and Support of Internal and Customer Infrastructure and Projects as listed: Windows Vista/XP, Office 2007/2003, VMware ESX 3.5 and 4.0, Microsoft Server 2003 (AD, DHCP, DNS etc.), Microsoft ISA Server, Microsoft Exchange Server 2003/2007, Windows Update Services, Microsoft Terminal Server, Wired and Wireless Networking, VPN (Client and Site-to-Site), Symantec Ghost Solution Suite 2.5 and Symantec Backup Exec 11D. I was the main Technical Support contact for Cyclone branded OEM Intel white box Servers and IBM System X/Blade Center providing both Phone and On-Site Support to key Customers through the Help Desk. Shortly after my promotion into this role I was put in charge of managing the Help Desk, providing top-level support for customers and arranging job outsourcing to our Service Agent Network. This also involved processing stock requests from Technicians and Service Agents at remote sites and invoicing work to Customers. Acting as the backup to the Services Manager, I was groomed into taking on more responsibility and a Management focused path within the Company. Constantly suggesting improvements to process and procedure I always found room to improve and therefore build the Company’s reputation for exceptional Customer service.

Christchurch, New Zealand

Working in the Assembly Team, I built and provided Quality Control on Cyclone branded OEM Intel white box Desktop Computers and Servers. This later on grew to include IBM Servers when we became an IBM Business Partner. The Quality Control portion was crucial to maintain the high-quality reputation of the Cyclone brand, as this was the last stop before the Customer received their unit. During my time in the Team, I constantly improved processes to not only improve the Customer OOBE (Out of Box Experience), but also maximize time efficiency and save costs where appropriate. In my spare time I also assisted the Services Team in repairing Computers and Servers. This is when I began to get a taste for Servers and Network Operating Systems.

Christchurch, New Zealand

Responsible for all Freighting and Delivery activities, I packaged Computer Equipment and arranged Courier/Delivery to Customers within agreed time frames. I receipted and processed incoming stock. As a Customer-facing role, I always presented myself as a clean and tidy individual to portray a good Company image towards Customers. Every quarter year, I conducted a freighting review in which current pricing was checked and compared to maximize cost savings. I was quickly promoted within the company due to assisting the Assembly team building Computers in my spare time.