David Gilmore Email & Phone Number

Salisbury, Md, Us

Maryland, United States

➢ Establish and maintain customer relationships, liaising between internal cross-functional sales, services, support, and product teams to identify and prioritize opportunities and manage engagement strategies to meet client-defined metrics and exceed expectations.➢ Manage client engagements with projects valued up to $25M+ to include delivery team coordination, task planning, ensuring on-schedule accomplishments align with the statement of work (SOW), and identifying additional services or customer resources for future enhancements.➢ Lead projects based on established engagement guidelines, conduct monthly and quarterly customer business reviews, and recognize processes or methodology customization needs in areas requiring additional attention.➢ Travel domestically and internationally to customer locations to provide necessary business expertise to manage full lifecycle cybersecurity projects and deliver quality technical solutions.

Portland, Oregon

➢ Collaborated with account managers, salespeople, and engineers to manage client project risks and close $1.2M in regional services revenue for a global IT security and compliance automation provider. ➢ Aided government agencies in gaining and maintaining IT infrastructure control, with thousands of customers relying on critical data protection and integrated solutions to prevent outages.➢ Developed customer engagement letters/SOWs outlining deliverable requirements and purchased products and services; assisted the Resource Management team in assigning consultants to projects.➢ Created and implemented a new hourly billing model service offering to fill gaps between break-fix offerings and multi-day Professional Services engagement and provide suitable time frame support.➢ Functioned on Tripwire Expert Ops-Core Team and made improvement recommendations to the service and Delivery Product Management leadership.➢ Generated weekly reports for managed territories to ensure appropriate teams/individuals’ visibility into project deliverables accomplishments, backlog items, and operational pipelines.

Portland, Oregon

➢ Strategically managed risks and performance to meet project deliverable dates while addressing issues that potentially complicated successful project completion or negatively impacted quality expectations. ➢ Supported resource planning and provided cross-company visibility and profitability model for professional services through project planning and assigned project monitoring.➢ Recruited, trained, developed, and mentored team while facilitating Professional Services employee growth and serving as creative problem-solving, best practice sharing, and proactive action role model.➢ Led consulting projects, maintained technical product skills, and ensured team quality of work through the adoption of methodology and delivery objectives.

Portland, Or

➢ Performed project testing, evaluation/pilot, and production environment tasks across assigned customer engagements, including project scheduling, tracking, and status/completion reporting.➢ Collected client infrastructure and platform requirements; developed custom scripts, implemented deployment procedures, and planned integrations for product interoperability. ➢ Conducted remote/on-site customer support during implementation phases, troubleshot issues, and provided project time and scope recommendations to ensure successful deployment.

Burlington, Ma

➢ Guided data protection and security services with endpoint, encryption, email, web, network security, and UTM products to identify and proactively address and block complex threats.➢ Partnered with the customer teams as a trusted advisor to assess architecture, develop deployment plans, and team problem eradication training to lower data breach risks.

Providence, Ri

➢ Maintained 300+ client relationships; defined and managed client IT budget, including obtaining budget-friendly consultant resources and organizing team schedule; held accountability for client maintenance and project work based on individual skill sets and client needs.➢ Tactically positioned company to successfully attain Microsoft Gold Certified Partner Program status.

Waltham, Ma

➢ Provided IT consulting services to Boston area businesses. Client base focused on 10 - 50 user offices in the financial services and venture capital industries.

Smithfield, Ri

➢ Bryant University's Information Technology Services provides computing and communications infrastructure services, support, and innovation in the delivery of information technology products and services for students, faculty, staff, alumni and community partners.