David Gilmore Email and Phone Number
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As a senior-level Professional Services and Engagement Manager, I am an expert at establishing and maintaining client relationships and liaising between internal cross-functional sales, services, support, and product teams to identify and prioritize opportunities and strategies to meet client expectations. My expertise centers around identifying and pulling together the right people with the specific skills necessary to address and resolve security issues while seeing projects through to completion. Throughout my career, I have planned and led numerous infrastructure and solution deployments and guided large-scale full-lifecycle cybersecurity projects valued at up to $25M+.Strategically managing security project risks and team performance ensures that the groups I lead effectively meet deliverable due dates while eradicating issues that potentially complicate successful engagement completion or negatively impact quality expectations.I have demonstrated, across multiple endeavors, the capacity to accomplish client-defined technology successes and meet expected deadlines. I am known for embracing and overcoming tough challenges to reveal favorable outcomes and improvements in security posture and operational performance while customers realize maximum value and return on investment (ROI). I am passionate about delivering impactful results and innovative advancements! Let’s connect!
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Principal Consultant And OwnerPharos Group LlcSalisbury, Md, Us
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Client Engagement ManagerVerve Industrial, A Rockwell Automation Company Jul 2022 - Oct 2024Maryland, United States➢ Establish and maintain customer relationships, liaising between internal cross-functional sales, services, support, and product teams to identify and prioritize opportunities and manage engagement strategies to meet client-defined metrics and exceed expectations.➢ Manage client engagements with projects valued up to $25M+ to include delivery team coordination, task planning, ensuring on-schedule accomplishments align with the statement of work (SOW), and identifying additional services or customer resources for future enhancements.➢ Lead projects based on established engagement guidelines, conduct monthly and quarterly customer business reviews, and recognize processes or methodology customization needs in areas requiring additional attention.➢ Travel domestically and internationally to customer locations to provide necessary business expertise to manage full lifecycle cybersecurity projects and deliver quality technical solutions. -
Engagement Manager - U.S. Northeast And Atlantic RegionTripwire Nov 2018 - May 2022Portland, Oregon➢ Collaborated with account managers, salespeople, and engineers to manage client project risks and close $1.2M in regional services revenue for a global IT security and compliance automation provider. ➢ Aided government agencies in gaining and maintaining IT infrastructure control, with thousands of customers relying on critical data protection and integrated solutions to prevent outages.➢ Developed customer engagement letters/SOWs outlining deliverable requirements and purchased products and services; assisted the Resource Management team in assigning consultants to projects.➢ Created and implemented a new hourly billing model service offering to fill gaps between break-fix offerings and multi-day Professional Services engagement and provide suitable time frame support.➢ Functioned on Tripwire Expert Ops-Core Team and made improvement recommendations to the service and Delivery Product Management leadership.➢ Generated weekly reports for managed territories to ensure appropriate teams/individuals’ visibility into project deliverables accomplishments, backlog items, and operational pipelines. -
Managing ConsultantTripwire Sep 2015 - Nov 2018Portland, Oregon➢ Strategically managed risks and performance to meet project deliverable dates while addressing issues that potentially complicated successful project completion or negatively impacted quality expectations. ➢ Supported resource planning and provided cross-company visibility and profitability model for professional services through project planning and assigned project monitoring.➢ Recruited, trained, developed, and mentored team while facilitating Professional Services employee growth and serving as creative problem-solving, best practice sharing, and proactive action role model.➢ Led consulting projects, maintained technical product skills, and ensured team quality of work through the adoption of methodology and delivery objectives.
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Professional Services ConsultantTripwire, Inc Feb 2014 - Sep 2015Portland, Or➢ Performed project testing, evaluation/pilot, and production environment tasks across assigned customer engagements, including project scheduling, tracking, and status/completion reporting.➢ Collected client infrastructure and platform requirements; developed custom scripts, implemented deployment procedures, and planned integrations for product interoperability. ➢ Conducted remote/on-site customer support during implementation phases, troubleshot issues, and provided project time and scope recommendations to ensure successful deployment.
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Professional Services EngineerSophos Aug 2010 - Feb 2014Burlington, Ma➢ Guided data protection and security services with endpoint, encryption, email, web, network security, and UTM products to identify and proactively address and block complex threats.➢ Partnered with the customer teams as a trusted advisor to assess architecture, develop deployment plans, and team problem eradication training to lower data breach risks. -
Vice PresidentStenhouse Consulting Oct 2002 - Aug 2010Providence, Ri➢ Maintained 300+ client relationships; defined and managed client IT budget, including obtaining budget-friendly consultant resources and organizing team schedule; held accountability for client maintenance and project work based on individual skill sets and client needs.➢ Tactically positioned company to successfully attain Microsoft Gold Certified Partner Program status. -
Senior AssociateEverynetwork Aug 2000 - Oct 2002Waltham, Ma➢ Provided IT consulting services to Boston area businesses. Client base focused on 10 - 50 user offices in the financial services and venture capital industries.
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Help Desk TechnicianBryant University Jun 1999 - Aug 2000Smithfield, Ri➢ Bryant University's Information Technology Services provides computing and communications infrastructure services, support, and innovation in the delivery of information technology products and services for students, faculty, staff, alumni and community partners.
David Gilmore Skills
David Gilmore Education Details
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Frequently Asked Questions about David Gilmore
What company does David Gilmore work for?
David Gilmore works for Pharos Group Llc
What is David Gilmore's role at the current company?
David Gilmore's current role is Principal Consultant and Owner.
What is David Gilmore's email address?
David Gilmore's email address is dg****@****ire.com
What is David Gilmore's direct phone number?
David Gilmore's direct phone number is +150327*****
What schools did David Gilmore attend?
David Gilmore attended Bryant University.
What are some of David Gilmore's interests?
David Gilmore has interest in Project Management, Environment, Education, Training, Science And Technology, Green Energy Technologies.
What skills is David Gilmore known for?
David Gilmore has skills like Security, Professional Services, Troubleshooting, Cloud Computing, Virtualization, Sophos, Management, Firewalls, Consulting, Networking, Encryption, Network Security.
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David Gilmore
Investor | Consulting | Outsourcing | Experienced Business Development ExecutiveMobile, Al2hotmail.com, finmc.com -
David Gilmore
Independent Consultant Specializing In Building Strong Community Relationships For Multi-Family Development | Owner Of Life, Sickness, And Accident Insurance AgencyMcdonough, Ga -
David Gilmore
United States3comcast.net, wit.edu, wheatoncollege.edu2 +161744XXXXX
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David Gilmore
Washington Dc-Baltimore Area5yahoo.com, busfin.osu.edu, hjweinberg.org, hjweinbergfoundation.org, hjweinbergfoundation.org
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