David Stauffer Email & Phone Number

New York, New York, Us

Within this role, I lead the technology and cyber risk assessment processes across the Personal Banking and Wealth Management organizations to include First and Second Line of Defense New Product Risk reviews, ongoing Product Risk Reviews, and Independent Challenge. Developed robust strategies to oversee key initiatives, monitor progress, and present results to executive leadership. Key Contributions: • Led Global Consumer Digital organization, steering collaboration on all risk and control assessments, audits, incident remediation, corrective action plans, and risk strategy development for the LOB.• Revamped technology risk assessment process that increased the number of projects assessed and boosted throughput by 500%.

San Francisco, California, Us

As Product Owner, I was accountable for the strategic direction of many digital properties that provided hosted and integrated retail lending totalling over $7B annually to 19K retail merchants. To facilitate high-level decision-making, I collaborated extensively with senior management, technology CIO leadership, external service providers, and architecture teams. Additionally, I developed good relationships with internal and external stakeholders and effectively negotiated responses to important programmatic issues.Key Contributions: • Strategically consolidated 6 unique digital properties into one frictionless customer experience, hosted or integrated into the Merchant’s own digital footprint.• Drove digital transformation of the retail lending technology stack, subsequently increasing customer satisfaction, revenue growth from additional merchant acquisitions, and optimized Omni channel experience.

New York, Ny, Us

I collaborated with top business and technology leaders to gain a thorough understanding of business challenges in order to design, communicate, and deploy appropriate technological solutions for the end user community. I created and delivered executive briefings to the CIO and CEO communities to track progress and influence decision-making on proposed technological initiatives. Apart from that, I oversaw the development of fundamental procedures for new and expanded technological initiatives for the Consumer & Community Banking (CCB) division (150K employees globally).Key Contributions: • Piloted multiple technology Customer Experience (CX) improvements from inception to completion, overseeing heavily matrixed teams through comprehensive research and design efforts to achieve greater satisfaction and adoption of technology products while promoting a unified UX vision for the Global Technology Organization.• Rolled-out education and awareness programs to increase adoption of targeted technology products/services. • Leveraged NPS based feedback against utilization metrics through machine learning data to ensure all technology solutions meet standard customer satisfaction levels. Crafted service improvement plans and reported on progress to business leadership.

New York, Ny, Us

I led a team that was responsible for prioritizing, communicating, and managing software deployments (Waterfall/Agile) across risk strategy platforms and functions. I documented company requirements and regulations and coordinated audit and compliance-related operations. I developed relationships with key executives outside risk in order to foster collaboration with organizations critical to the organization's long-term success.Key Contributions: • Orchestrated, implemented, and maintained a capacity planning model for the entire organization, successfully delivering improved resource forecasting and reducing underutilized contractor personnel. • Led new endeavours to improve processes, controls, policies, and procedures. Some of major efforts include quality assurance practices, root cause analysis process, and organizational knowledge management strategy.

Mclean, Virginia, Us

I handled the development, execution, and optimization of IT infrastructure and projects through in-depth planning. I was a member of the executive leadership team, where I was instrumental in determining the firm's strategic path. I managed the federal alliance and strategic alliance teams, ensuring that objectives were aligned and that long-term connections with strategic clients and partners were established. Throughout the proposal response process, I recruited, trained, and managed members of the newly established capture teams.Key Contributions: • Secured multiple IDIQ contracts, winning over $16M in competitive awards from FAA, FBI and DOD Agencies.• Boosted revenue by instituting new business units focused on federal contract capture and partnership efforts. • Negotiated articulately to finalize contractual agreements with partners, vendors, and clients including major systems integration partners and service providers chasing multi-million federal dollar programs.• Produced robust marketing and branding strategies for Betis Group, driving consistency and compliance for marketing, web content, sales/proposal materials, and communications materials.

Mclean, Virginia, Us

I was charged with leading all Betis Group workers assigned to the FAA's NexGen project, providing oversight for recruitment, performance management, customer relationship management, and business development efforts. I oversaw multiple technology implementations in a 60,000-user environment as a National Project Manager. I controlled various teams of enterprise engineers, software developers, trainers, and security consultants, ensuring that all assignments were completed on time and under budget. I was responsible for coordinating the development of the project's final plan, timeline, and resource allocation strategies.Key Contributions: • Directed planning, design, development, deployment, and completion phases of all projects, maintaining strict adherence to agency quality guidelines and configuration management requirements. • Collaborated actively with agency leadership to ensure proper execution of planning and resource mapping activities in accordance with industry best practices. • Partnered with stakeholders throughout all projects to assist in prioritizing outstanding work requests as well as meeting and exceeding all specified requirements during the project lifecycle.

London, Gb

Service Manager – Project ManagerTSS Site Leader/ Service Manager (01/01 to 06/04)• Served as a Regional Project Manager for the upgrade of 5,000 clients and the supporting infrastructure from Lotus Notes R5 to Lotus Notes/Domino R6. Ensured the planning, design, development, deployment and completion phases of this project all adhered to the E&Y Quality guidelines. Assisted regional management in planning this upgrade to best utilize available resources region wide, and ensure that lessons learned during previous deployments were incorporated into the regional plans and schedules.• Managed a rapid deployment team for full lifecycle Lotus Notes application development. This team was responsible for development of Lotus Notes applications on an accelerated schedule. Tracked all development tasks on the team to ensure compliance with quality and schedule guidelines. • Managed a team of twelve technology support professionals in three regional offices. Monitored workload, customer service, and technical support performance. Directly supervised staff members in the development, implementation and support of applications or services required to meet the client's business requirements. Conducted annual performance reviews and interviews of prospective candidates.• Acted as a liaison between Technical Support Services, Clients, and National groups to ensure effective communications flow, and the acquisition or creation of any documentation needed to create and maintain relevant training material.• Built and maintained productive relationships with a wide range of Local and National clients.• Led regional software upgrade and platform testing activities; as well as the identification, evaluation, and implementation of new IT technologies as applicable.

Houston, Texas, Us

Field Service Engineer• Provided Level II support to evaluate Hardware, Software, and Network problems and provide resolution (Macintosh and PC).• Configured, validated, and delivered workstations at user locations.• Developed and delivered training to end users as required.• Provided technical support (Hardware/Software, Macintosh and PC) to users at NASA HQ (telephone and on site).

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Master’S Certificate, Design Thinking

Bachelor'S Degree, Psychology

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program