Purpose of the role is to manage the Information Management stream of projects to support the harmonisation of Information Management and Technology Systems and Operations for the new Council.

Achievements:• Awarded “Aspiring Leader of the Year” in 2011• Project Management for TechnologyOne One Council Implementation• Core Suite, Property & Rating, and Works and Assets• Business Process Development for TechonologyOne• Food Inspections with iPad/Mobility• Building Control Applications; CC, CDC, and 149D• Section 94 Developer Contributions • Flex and Time in Attendance (using MyTimesheets)• Integration with TechnologyOne• Records Management System (Trim)• Mapping System (Exponare)• ATO Australian Business Register• Custom SQL Queries for Proforma integration• Time in Attendance (WinDSX)• Email System Migration (Lotus Notes to Microsoft Exchange)• Established Change Management Register and ProcessesResponsibilities:• Project Coordination• Strategic Planning and Management of IT Assets• Change Management Coordination to ITIL framework• Technical Infrastructure business continuity and Disaster Recovery Planning• Establish and Improve standards, procedures, and documentation• Effective and Proactive Resolution of technical Incidents and Problems

Responsibilities:• Prepare and Present Quarterly Reporting for MIS Team• Prepare and Present Executive Committee Reports (Projects and Processes)• Prepare and Present Audit and Risk Committee Reports• Prepare MIS Team Budget for 2015/16

Responsibilities:• Prepare and Present Quarterly Reporting for MIS Team• Prepare and Present Executive Committee Reports (Projects and Processes)

Achievements:• Implemented Mobile Infringement Management Solution (Pinforce)• Implemented PC Reservation and Booking System (EnvisionWare)• Consolidation of Secure Remote Access systems• SQL Database Server Migration/Upgrades• Internet and Managed WAN Service MigrationsResponsibilities:• Installation, support, and maintenance of technical infrastructure• Installation, support, and maintenance of SOE• Technical Support and Incident resolution for Council Staff• R & D for upgrades, maintenance, and other improvements to information systems

Achievements:• Acting ICT Manager (Joondalup) February 2006 - March 2006• Design and implementation of a low cost Cisco-based firewall solution for secure connection to customer networks. Ten firewalls in total deployed by end of 2006.• Implementation of proactive network management tools; Capacity, Availability, and Traffic Analysis• Design and documentation of Windows 2003 AD and Exhange 2003 upgrade• Capacity analysis of critical business system to validate it could meet the forecasted peak demand for telesales solution.Responsibilities:• 1st level support for Corporate Offices in Melbourne and Sydney• 2nd and 3rd level support to the local IT Teams at Stellar’s 10 sites across the country for Server Applications, Network Infrastructure, and Business Systems• Produce monthly helpdesk activity reports• Manage Corporate WAN infrastructure; including capacity planning, upgrades, software/license management, procurement.

Achievements:• Assist Corporate IT Manager to support corporate systems for 10 sites nationally; SMTP relay, Workforce Management system, and Secure Remote Access.Responsibilities:• Provide 1st and 2nd level support for Call Centre staff• Manage site IT Requirements• Support implementation of telesales contracts