David Molyneux Email & Phone Number

London, England, United Kingdom

Managing multiple key business technology projects in parallel, including:• Initiated requirements gathering with stakeholders to develop Technical SpecificationDocuments.• Sharing the specification with the third-party technology provider, and hosting solutiondiscovery/definition sessions to identify the best resolution.• Ensuring/motivating and supporting the third-party technology provider to deliver the project tothe agreed timings.• Coordinating all project deliverables and responsibilities to the agreed cost/timescales.• Hosts/documents regular project updates to stakeholders on progress/adjustments, to ensurethey remain well-informed.• Defines and oversees user acceptance testing (UAT.)• Manages end-to-end project life cycle.The escalation point of contact for day-to-day technical support, ensuring the Technology ProjectAssistant is supported and any work is delegated where required.Measures project performance on an ongoing basis, and develops actionable recommendationsto mitigate potential risks.

London, England, United Kingdom

Driving several small/medium scale projects, advocating for/managing multiple stakeholders:Project managed the digital automation of several manual Operations processes.Provided regular updates/ran regular walk-through presentations to ensure the solution was best suited and user friendly.Received feedback for my personable and creative style to problem solving, coupled with curating clear User Guides.Project managed the requirements gathering of a new product offering:Met with stakeholders regularly to update and understand expectations.Undertook rigorous Technical Discovery with the third party technology provider, to future proof this new product offering and maximise commercial opportunities.Manages the booking system release process, including UAT and developing Release Notes.Attends/contributes to Agile ceremonies (Retros/Stand Ups) to update/be informed on project progress.Responsible for the booking system’s day-to-day technical support, ensuring any queries are dealt with to the agreed SLA.Great experience with Jira project management software, supporting the team Jira and regularly adding system enhancements to maximise team efficiency. Regularly reviews the third party technology provider Jira. Writing ticket briefs, user stories, chasing items etc. Ensures any omissions or inaccuracies from the creation phase are rectified with the relevant stakeholder before submission.Analyses stakeholder needs utilising strong interpersonal skills, transforming business objectives into structured and user-focused technical requirements, easily adapts communication styles for different team/person dynamics.Drives process efficiency, establishing new workflows that maximise team/business productivity.Strong time management and organisation skills, adaptable and can pivot between different tasks/projects as priorities/business needs change.

London, England, United Kingdom

Supported Disney Store, with 70+ Stores across UK, Ireland, France, Spain, Italy, Portugal, Denmark, and Sweden and Operations Teams across France, Italy, Spain, and Portugal.Project managed, built, and maintained an internal Store Manager Confluence communication space.Kept stakeholders well informed with regular updates by utilising strong personable, technical, and commercial communication skills/acumen.Delivered training to system administrators across Europe and end users remotely, producing clear supporting documentation.Received incredible feedback, regularly mentioned by end users how easy and intuitive the system was to use.Created twice-weekly Europe wide internal communications, working with all departments across the business, leveraging excellent communication skills.Project managed the development of an internal Europe Jira translation tool that replaced a manual labour intensive process.Developed and delivered training across Europe remotely, along with creating clear and concise supporting documentation whilst supporting employees to embrace a new digital solution.Built engaging, creative and snackable content for an internal Store employee tool, that informed them of the latest franchise/product releases. Comfortably able to write communications for multiple demographics.Developed an internal Confluence platform, that housed key operational documentation for Stores. Curated a process that ensures these documents were reviewed and updated regularly by the relevant departments, to comply with company legislation.Mentored and lead 2 new team members, with a passion for supporting and developing others.

London, England, United Kingdom

Supported Disney Store, with 70+ Stores across UK, Ireland, France, Spain, Italy, Portugal, Denmark, and Sweden and Operations Teams across France, Italy, Spain, and Portugal.Learned fundamental office and technical skills, which enabled me to work on projects in my promotion to Store Operations Coordinator.

London Area, United Kingdom

Certification, Web Media

Foundational Leadership Development Program

A-Levels, Media Studies, Film Studies And It