David Torres Email & Phone Number

Irvine, California, United States

Santa Ana, California, United States

Maintain comprehensive records of all hardware installations and maintenance activities on site and remote point of presence sites. Provide after-hours, on-call support for data center related matters pertaining to the First American IT infrastructure. Collaborate with the all IT support teams to facilitate hardware projects and relocations. Executed designated hardware projects, encompassing device installations, removals, data cabling, and location inventory for all IT and… Show more Maintain comprehensive records of all hardware installations and maintenance activities on site and remote point of presence sites. Provide after-hours, on-call support for data center related matters pertaining to the First American IT infrastructure. Collaborate with the all IT support teams to facilitate hardware projects and relocations. Executed designated hardware projects, encompassing device installations, removals, data cabling, and location inventory for all IT and business unit departments. Show less

Santa Ana, California, United States

Oversaw the daily operations of two data centers and three remote point of presence sites. Trained & delegated job assignments to a data center team responsible for technical tasks associated with data center operations and maintenance. Partnered with critical facilities engineers and vendors to coordinate and execute routine maintenance activities in the data centers. Generated comprehensive reports on function-wide metrics and performance as well as provided valuable… Show more Oversaw the daily operations of two data centers and three remote point of presence sites. Trained & delegated job assignments to a data center team responsible for technical tasks associated with data center operations and maintenance. Partnered with critical facilities engineers and vendors to coordinate and execute routine maintenance activities in the data centers. Generated comprehensive reports on function-wide metrics and performance as well as provided valuable insights to senior management regarding all campus and remote site operations & inventory. Show less

Santa Ana, California, United States

Spearheaded designated projects, encompassing data center IT device installations, data cabling, hardware upgrades, equipment removals, and RMA processes. Conducted both scheduled and ad hoc data center walk-throughs to assess inventory and identify equipment with issues. Scrutinized individual and departmental requests, incident reports, problem tickets, and change requests to guarantee timely follow-up, resolution, and closure, effectively managing workflow in accordance with… Show more Spearheaded designated projects, encompassing data center IT device installations, data cabling, hardware upgrades, equipment removals, and RMA processes. Conducted both scheduled and ad hoc data center walk-throughs to assess inventory and identify equipment with issues. Scrutinized individual and departmental requests, incident reports, problem tickets, and change requests to guarantee timely follow-up, resolution, and closure, effectively managing workflow in accordance with company SLAs.Played a crucial role in the restoration of Data Center equipment during critical incidents by implementing ITIL best practices in the capacity of a Service Recovery Manager. Show less

Santa Ana, California

Delivered first and second-level support to internal IT customers, while addressing network, application, and end-user account issues. Monitored company applications, mainframe batch processes, and WAN network environments. Identified issues and initiated resolution actions by escalating to the designated engineering support groups. Led and facilitated notification and resolution efforts as a Service Recovery Manager for application and network issues through orchestrated… Show more Delivered first and second-level support to internal IT customers, while addressing network, application, and end-user account issues. Monitored company applications, mainframe batch processes, and WAN network environments. Identified issues and initiated resolution actions by escalating to the designated engineering support groups. Led and facilitated notification and resolution efforts as a Service Recovery Manager for application and network issues through orchestrated technical bridges.Generated trouble tickets, escalated outages, and offered follow-up and root cause analysis for technical incidents as required. Show less

Santa Ana, Ca.

Initiated, created & managed business technical documents including Disaster Recovery & training procedures for NOC management & staff.Oversaw IT networks on campus and remote business office sites, including all data center IT equipment to detect discrepancies and issues.Diagnosed and resolved company sponsored applications for end users based on technical knowledge and use of pre-scripted repair trees.

B.A., Business Administration And Management, General

Certification, Computer Operations & Management

Diploma In Computer Operations & Management, Computer/Information Technology Administration And Management