Oversee IT software communications, tracking, and metrics reporting (for director-level follow up) for IPDE (Integrated Product Development Environment) Engineering. Establish and build relationships with key stakeholders across multiple departments to drive progress for key action items and commitments. Lead the IPDE Risk meeting, connecting NAVSEA, SUPSHIP, and other government agencies with EB leadership to mitigate VA & Columbia program risks. Communicate with business partners and follow through on Internal Review Team action items across the business, providing status updates to executive leadership.

Delivered instructor-led classroom and in-store management training to operations managers. Trained management on proper execution of company programs and processes, using multiple training formats. Served as exam administrator for management certifications (food safety and in-store training assessments). Designed customized training to specified needs of operations and HR business partners. Provided process consulting and performance metrics analyses to achieve financial and operational goals. Trained management on inventory management processes, shrink, compliance, safety, customer service metrics, labor relations, personnel management, etc.• Divisional “Pick Up Today” Team Leader - Designed and led in-store trainings throughout New England to increase store performance and execution around key customer service and operational metrics for in-store inventory purchased through website. Tracked individual store improvement to show results of training. Communicated findings and followed up on training successes with store, market, and regional/divisional business partners.• Business Acumen Project Manager - Led project team on the development, facilitation, and implementation of key financial reports training for store managers across New England. Developed robust two-day training in financial terminology, detailed review of reports, and practical application of financials through case study analysis.

Selected for company’s operations leadership program as store manager in training. Developed competencies in operations, finance, planning, customer service, and personnel management. Assumed greater responsibilities as training progressed, eventually responsible for supervising day-to-day store operations and managing P&L for Rhode Island-based stores ranging in sales volume from $40-$100 million, as requested by the market manager.• Customer Service Champion - Led front-end initiative to increase customer satisfaction scores by designing and implementing a real-time, front-end survey for immediate response to customer needs and comments. Tracked responses and metrics over several months, leading to increased customer experience levels in store.• Safety Initiative Champion - Designed a store-level safety program to increase associate engagement and reduce safety-related incidents and accidents. Awarded associates recognized for safe job performance and leadership by employee peers. Program led to reduction in accidents, a safer work environment, and increased bonus payouts.

Selected course textbooks and developed instructional syllabus and content presentations in economics. Prepared weekly lessons and facilitated classroom economics content with group discussions. Presented macroeconomic theory and application content to classes with up to 35 students.

Led team in planning, designing, and implementing rotational leadership development program. Developed separate education program specifically for corporate marketing. Researched and presented financial assessment of company’s ten-point U.S. healthcare proposal (precursor to Affordable Care Act) to CEO and executive committee members.• Collaborated and networked with employees across marketing functions, developing recommendations for company-wide rotational programs.• Led group of MBA interns from across functions in developing a financial assessment of company healthcare proposal.

-Taught 6th grade on the island of Oahu during a one-year teaching assignment-Prepared lessons in math, reading, history, and spelling for two classes of 25 students each-Used multiple teaching methods to engage students while keeping content fresh and exciting

- Coordinated hospital-wide pharmaceutical systems installations and resource management across accounts- Performed system installation, troubleshooting, technical support, and training- Managed multiple IT projects of varying scale and complexity over a territory ranging from Pawtucket, RI to Bridgeport, CT

-Reviewed and audited mortgage loans to ensure compliance with state and federal banking regulations-Annually edited and updated BB&T’s Fair Lending/Compliance Guide-Prepared weekly compliance exceptions reports for regional bank management

-Prepared and analyzed budget and accounting reports for management-Performed variance analysis to research and reconcile expense discrepencies-Filtered, updated, and sorted monthly budget accounts into Excel.