David Bell Email & Phone Number

Kirkintilloch, GB

Kirkintilloch, Scotland, United Kingdom

At ColourPlay we aim to provide a play space which uses art as a means for open ended play to promote a sense of wellbeing within our community by encouraging self-expression, building meaningful connections with others and embracing a sense of playfulness.

Gourock, Scotland, United Kingdom

• Ar Turas (Our Journey) CalMac Ferries Ltd embarked on a programme to introduce a new Ferry Ticketing & Reservations system intended to replace a system that had been in place for almost 30 years and was very much.
• Procurement Requirements Strategy & Scoring Framework
• Target Operating Model (via Operating Model Canvas framework)
• Business Process Modelling & Procedures
• Stakeholder management of various personnel from end-user through to Directors and Managing Director
• Project Management Support

Glasgow, United Kingdom

• Against the challenging & critical 24/7 business operations for the force’s Contact, Command and Control (C3) Division, and a backdrop of highly politically driven objectives, direction and scrutiny, David provided ICT.
• C3 Integration & Remodelling (C3IR) Programmeo Development of Outline Business Case for the complete replacement of core C3 applications, including Multi-Modal Contact Platform, Customer Relationship Management (CRM).
• Local Approaches To Policing Programmeo Contact Assessment Model (CAM) / THRIVE Benchmarking of 34 UK Police Forces to identify current use of THRIVE decision making model and association operational practice
• Digital, Data & ICT Strategy: Transforming Public Contact o Development of Initial Business Cases (IBC) and Final Business Cases (FBC) for the National ICCS and Unified Communication & Contact Platform workstreams,o.

Edinburgh, United Kingdom

• Working directly in consultation with Chief Executives and Heads of Service of Scotland’s major Non-Departmental Public Bodies and core Scottish Government Departments, David led the analysis of a Public Sector.
• Stakeholder management of various personnel from end-user through to Heads of Service and Chief Executive
• As-is service capture.
• Identify scope for digital transformation of existing online and offline business services.
• Proposal criteria for selection of exemplar public services to be delivered in initial product roll out of MyScotGov services.
• Survey Database functional support & report specification.

Glasgow, United Kingdom

• David has led a series of complex projects affecting some of the core frontline business process within GHA’s current business model, leading both technical and business development teams to deliver revised business.
• Business Change Management: Implementing significant business & process change to the business including fully revised housing allocation processes & systems, largest change to sector in Glasgow for approx. 30 years.
• Choice-Based Lettings Application: Exclusive Project PM & BA delivering Business & Systems Process & Culture Change; System Integration Requirements, incorporating Data Migration, and SOAP web-service mappings.
• Wheatley Group CRM Business Requirements: Lead Business Analyst; Business workshops to establish change requirements; Development of documentation to support procurement activity and business engagement; Project.
• Prince2[2009] Practitioner Project Manager: Stakeholder management; Budget Monitoring & Control;
• Project Planning / Managing Project Stages

Glasgow, United Kingdom

• David brought a wealth of enterprise solution experience to a new, greenfield site implementation of an Oracle e-business suite CRM implementation. As a result of his experience, and his ability to relate directly with.
• Business Change Management: Implementing significant business & process change to the business including Business process remodelling in preparation for CRM business processes & systems; Mobile Field Service process.
• Project Data Conversion Strategy & Standards
• Lead Functional & Design Analyst (Service Delivery)
• Mobile Field Service Business & System Process Design
• Customer Services Centre Business & System Process Design RESPONSIBILITIES

Glasgow, United Kingdom

• Leading business requirements, functional design and technical development of a significant CRM implementation aimed at replacing an existing out of support CRM implementation, utilising outsourced development and.
• Business Change Management: Implementing significant business & process change to the business including Business process remodeling in preparation for CRM business processes & systems
• Implementation Partner Selection Committee
• Project Solutions Architect
• New CRM Implementation: Delivery of essential business process improvements. RESPONSIBILITIES
• Requirements gathering

Glasgow, United Kingdom

(SAP SD, CRM, FI/AC, MM, LE)Business Process Analysis & designFunction requirement capture & specificationUser & Client Requirements GatheringSmall Projects Project ManagerSystem Interface requirements, definition and specificationsTechnical Partner interviews and liaisonCustomer requirements, analysis & liaisonUnit & Systems TestingSystem & Upgrade.

Glasgow, United Kingdom

(SAP SD & CRM 2.0c)Functional Requirements capture and specificationEnd-user & Customer liaisonSystem configurationTechnical Requirements documentationTest & GAP analysis

Glasgow, United Kingdom

Process map & Gap analysisLiaison with Technical Implementation PartnerTest script development & executionTraining material development & liaison with Training teamEnd-user documentation

Glasgow, United Kingdom

Responsible for 18 call centre agent team members, consisting of a combination of full & part-time team membersPerformance Development Plans & AppraisalsPerformance & Service coachingCall Centre Agent RecruitmentTraining development and presentation – induction and long-term training plans

Glasgow, United Kingdom

Inbound & Outbound customer service call handlingCentral warehouse point of contactGeneral Administration