David Morgan Email & Phone Number

Boston, Ma, Us

United States

Apkudo is the new standard for optimizing the connected device circular supply chain through purpose-built software and hardware. As a Senior Director, I am responsible for leading a service team to drive client satisfaction, retention, and growth through our various service offerings through the development of strategic relationships with key decision makers to identify their business needs, and ensure the delivery of exceptional service.

Greater Boston Area

In my role as Customer Success Director at MTI, I led initiatives to enhance customer engagement and satisfaction through innovative merchandising security and technology servicing solutions. By collaborating with cross-functional teams, I developed strategies that drove revenue growth and increased client retention

Medford, Ma

• Managed client portfolio, including third largest corporate client, billing over $1MM weekly and ~$140MM+ in annual revenue.• Designed and implemented First Loss Notification program for mid-tier client, resulting in a 16% lift in cost savings on accident scene claims.• Leading project to reduce annual detractor rate for client based on NPS metrics.

Hingham, Ma

Direct day-to-day business operations for $20MM+ privately owned glass and glazing company including direct supervision of 19 full-time employees consisting of administrative staff, field technicians and outside sales team. Grow company revenues as well as identify and improve inefficiencies in operational processes to maximize cost savings and increase profit.Operations Contributions:• In 2009, implemented purchasing and inventory warehousing procedures which allowed us to identify out-of-date inventory on hand and replace with more current inventory. System helped company negotiate healthier discounts with supply vendors and keep cost of goods at 23% of total annual operating costs. • In 2012, developed and implemented project workflow process to improve employee productivity which resulted in all projects to be completed on time and on budget 96% of time. Process also allowed inefficiencies in approach to be identified and improved in real time; led to average profit margin of 35% for all projects. Sales & Marketing Contributions:• Overhauled marketing approach; implemented digital marketing strategy which included PPC, SEO & social media tactics to supplement existing marketing campaigns. Online marketing strategies now account for 30+% of total annual sales compared to 4% in 2008. • In 2011, launched Residential Glass / Special Projects Division. Sales and marketing approach included combination of digital marketing with direct outside sales efforts. In year three of launch, division generated almost $1.0MM in gross sales. • In 2012, implemented direct sales program which included recruitment and hiring of accomplished sales team. Designed territory plans and implemented best practices, strategy and outlined sales targets for sales team. Outside sales efforts now account for 27% of total annual sales as compared to 0% in 2008.

Boston, Ma

Recruited to oversee full range of development, management and support activities for client programs consisting of Fortune 100 and regional financial institutions. • Realized double-digit program growth and profitability through successful negotiation and implementation of client-specific marketing and customer support initiatives.• Performed constant market data interpretation and presentation to keep program resources focused on key strategic tactics. • Effectively managed team of 16 account managers including four direct reports in a high-touch program management and optimization environment.

As a Manager of Major and Strategic Accounts, I was responsible for prospecting, selling and negotiating Managed Services, eCommerce and Supply Chain solutions to Fortune 500 and large, regional companies. Other responsibilities included managing the daily activities of customer support team to maximize total customer value.• Consistent 100%+ Quota achievement each year. • Developed and negotiated one of the largest Managed Services contracts in company's history.