David Jeffs Email & Phone Number

Kirkland, Wa, Us

Dallas-Fort Worth Metroplex

Dallas, Texas, United States

Spokane, Washington, United States

Spokane, Washington, United States

Spokane, Washington, United States

Spokane, Washington Area

Provide a range of services in 5-person Startup, covering Backlog management, Quality Assurance, Interaction Design and technical support: - Translates features into user stories within the team's backlog while managing, ranking, and prioritizing issues in the backlog to reflect Golden Sherpa requirements.- Identification of core usability heuristics to undertake heuristics evaluation and identify core areas for product improvement.- Develop and maintain online user guides, including video tutorials and chatbot agent content.- Protocol development and usability testing to identify core issues with Golden Sherpa platform on consumer, provider, and admin interfaces.- Development of online knowledge base, driving user engagement and achieving company objectives of continual user education in the domain.- Provides contact through telephone and in-person support and simulates or recreates problems to provide resolution for senior living providers and consumers.

Brisbane, Australia

Project working with UX researchers, carers and people living with dementia aimed at producing design guidelines or implications to be used to inform the design of technology touch-points of people living with dementia and those who support them. The project involved research into core human values, stakeholder engagement, domain analysis, leading to the design and evaluation of technology based around findings and case studies.

Brisbane, Australia

Teaching assistant for Human Computer Interaction (HCI) and Social and Mobile Computing (SM): - Multicultural classes of up to 40 students from China, Hong Kong, Taiwan, Australia and the Indian sub-continent. - Designed, implemented and graded graduate level course regarding application of literature to the UX design process (SM) - Taught classes regarding research protocol design, usability testing/analysis, design process and others - Technical skills in the areas of web, mobile and hardware prototyping (Arduino).

Brisbane, Australia

Iterative design and development of video-based learning materials for the introduction of a new globally implemented Project Management platform. - Rapid learning of complex platform to develop effective educational material for an engineering audience. - Liaison with stakeholders in multiple continents, and designed for consumption by multicultural audience

Brisbane, Australia

Communicate with a wide range of customers, including problem guests and difficult inquiries.Nightly revenue reconciliation of room revenue, restaurant revenue and all other revenue sources.Sole point of contactResolved accounting discrepancies; Generated and distributed financial and auditing reports.Supported accounting department in tracking financial data, accurately processing payments, accounts payable.Casual position held on the two busiest business nights of Friday and Saturday.

Brisbane, Australia

Precieo held a place in ILab accelerator program 2017/18.It is wearable technology startup focused on maintaining the independence of senior adults as they cope with general declines in cognition, hearing and sight. My role within the startup was primarily: • Created work flow diagrams and prototypes to communicate designstrategies and detailed interaction behaviors.• Practiced human-centered design by conducting user research andincorporating data, user feedback, and technical constraints.• Identifies usability testing criteria and methods, and conductsusability testing sessions. • Prototype development through programming of Arduino to allow for usability testing. • Undertaking semi-structured and unstructured user interviews to provide insight into research space. • Academic research paper focused on the learnability of non-GUI interfaces by older adults.

Europe

Expanded economic and cultural views with extensive solo exploration across 30+ countries in Europe, Asia and AfricaComfortable working with and in different cultures.Designed, built and edited a travel blog at thewalkabouter.com during this trip.Skills gained:Negotiation skills: I was exposed to and employed various negotiation tactics across many countries.Budgeting and planning: long term travel requires detailed monetary planning.Communication: Countries like Kyrgystan had non-existent english in both speaking and writing, improving my non-verbal communication skills.

Edinburgh, United Kingdom

• Training new employees in front desk functions and procedures.• Upselling, merchandise sales, and tour advice.• Regular highest up-seller of tours to guests.• Back office duties entering and updating reservations.• Content creation for online blog and social media management.

Sunshine Coast, Australia

ADS provides water and wastewater system diagnostic services to municipal agencies and consulting engineers worldwide.Key Skills: - Risk Assessment - Water meter installation

Sydney, Australia

As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructure, Industries & Machines Manufacturers, Non-residential Building, and Data Centers & Networks and in Residential. Key roles/skills: - On-site commissioning - Building and Energy Management Systems - Tender preparation

Master Of Interaction Design, 6.8/7.0

Activities and Societies: UQIES - Idea Hub Entrepreneur development program, iLab Accelerator Program, Co-Founder Design Society Thesis.

Bachelor Of Engineering (Hons.) / Bachelor Of Commerce