➤ Create training programs & best practices to achieve the department’s sales objectives➤ Research, recommend & present training programs➤ Provide opportunities for ongoing professional development through the management of resources, development concepts & approaches. ➤ Facilitate in store & virtual training➤ Distribute training materials/tools & discuss new changes on weekly calls with store teams➤ Expand & improve existing onboarding process to provide the most efficient transition from training to the sales floor for new associates➤ Create a Store Manager specific training plan to support the mentoring needed within a leadership role➤ Track & monitor training progress as well as ensuring the quality of understanding➤ Create new modules, tailor existing and document content based on the needs of the business to develop experts throughout the brand➤ Trial new operational systems to ensure training documents are prepared before store roll out➤ Troubleshoot with operational issues that cause common problems within development of team & sales efficiencies➤ Understand all types of training methods & ensure the stores have access to different ways to train, learn & coach

➤ Owning medical billing and checking of health insurances, as well as completing pre-tests for ocular health while dealing directly with doctors and completing referrals. ➤ Making recommendations based off prescriptions, specializing in fitting/styling the patient, troubleshooting lens issues, and providing ongoing training of new and old staff in product knowledge and development. ➤ Evaluating the business to assess where there was room for improvement and implementing training games state-wide to address specific needs, resulting in the highest Sunglass sales in the nation. ➤ Ensuring all operating policies and procedures are followed at the highest level, including merchandising and store presentation, focusing on the timely and accurate implementation of approved marketing programs and promotions.➤ Effectively training doctors on how to use the retinal imaging machines, while going to other stores and aiding in their staff training with medical equipment. ➤ Recruiting the highest caliber talent and maintaining a bench of potential applicants. ➤ Directly oversaw 10 employees, working in close coordination with 5 to 6 staff per day in the seamless execution of the daily operations of these $3-6M YoY stores. ➤ Scheduling and managing the appointment book while completing all responsibilities associated with payroll. ➤ Hosting bi-weekly conference calls for product development on luxury brand history in relation to upcoming campaigns.➤ Hosting PR events within a one-of-a-kind boutique concept store for Luxottica, including VIP guest service for celebrities.➤ Collaborated with luxury brands such as Cartier, Chanel, Tag Heuer, and Burberry, ensuring their product was sold with integrity, while educating patients, customers, and employees on their value. ➤ Received recognition for Top Store in optical sales for luxury brands and was awarded top seller for MiuMiu in Australia and New Zealand.

➤ Served as a key liaison between OneSight and local clinic activities, including identifying and approaching organizations where clinics could be held, as well as educated optometrists on the company in large group settings of 100+ people.➤ Educated and trained volunteers on the optical equipment used, as well as provided advice to employees regarding the set-up and coordination of a clinic.➤ Effectively recruited teams of opticians, optometrists and volunteers for the clinics, and developed employees to grow into clinic leader and coordinator roles.➤ Strategically coordinated and led international clinics of 50+ volunteers, and ensured charitable clinical success by implementing a small business plan to continuously raise money.➤ Ensured compliance with work, health, safety, and legal requirements, while upholding the organization's cultural sensitivity mission within different socio-economic clinics and third-world countries.➤ Developed and maintained relationships with refugee centers and schools, and represented the organization at local meetings, as well as scheduled outreach events with health educators and volunteers. ➤ Led record-setting results, resulting in seeing 223 patients in 6 hours with just 15 volunteers, as well as seeing 6K+ patients in a larger 8-day clinic.➤ Efficiently collated and reported on electronic patient records in a timely manner.

➤ Effectively managed accounts payable/receivable processing and receipting of income, payroll, and payment of invoices, as well as maintained parallel records of income and expenditure in the financial database.➤ Strategically reorganized the business and its financial structures, including establishing effective accounting and bookkeeping systems and controls, as well as developed new policies for client contracts, generating greater revenue.➤ Generated detailed invoices for clients based off employees' timesheets, as well as implemented a financial forecasting template, detecting overlooked invoices.

➤ Volunteer Rural Optician – Royal Flying Doctor Service of Australia – 2016 to 2017➤ Visual Merchandiser – Lacoste & Nautica – 2010 to 2011➤ Multi-Store Manager of 3 Locations – Men's Suiting Company – 2010 to 2011➤ Designer – Bespoke Men's Suiting Store, Melbourne, Australia – 2009