Davin Sleeman Email & Phone Number

I am a passionate customer focused IT Operations Manager with 15 years of experience having worked across a range of industries and roles. I help companies to meet and exceed their IT operational needs, building and managing teams that provide hands on support, to delivering projects I have a strong focus on people continual learning, improvement, and providing business value. Some examples of my work include:• Insourcing the IT service desk at QANTM IP to improve daily support as measured by positive customer feedback and improved request resolution, through the development of a insourcing plan, and operational guidelines including SLA’s and KPIs and recruitment across Australia and South East Asia. • Delivery of the IT services and support function for the 2020 Victoria local council elections in line with the Electoral Act 2002 and Victorian Electoral Commission guidelines, through strategic planning, managing project delivery, vendor management, recruitment and managing daily operations. • Leading a national phone system upgrade to meet operational and event requirements, ensuring a best in class services for CrownBet’s 24/7 trading and customer service phone lines. That enhanced customer service teams operational capabilities while improving service availability to 99.995, through project management, vendor management, stakeholder management, advanced system design for reliability and hands on implementation. I get excited by opportunities where I can make a difference and help others to be more successful.

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  Swinburne University Of Technology

  Information Technology