Davinder Singh Email & Phone Number

Gurgaon, India

• Delivering strategic initiatives to increase global footprint by providing technology solutions to launch new products like 'Lifetime ISA' in UK market with multi-million dollar budgets. • Delivered multi million dollar program - Stock Plan Service (SPS). A brand new product to globalize the well establish business in Fidelity United States.• Expert in enterprise-scale development methodology - Scaled Agile Framework, also known as SAFe. First one to introduce SAFe in Fidelity International delivery CoE. • Experience with microservices, APIs, cloud technologies (PaaS/SaaS) and successfully delivered projects in AWS Cloud (Amazon web service cloud).• Working with key stakeholders for strategic initiatives related to software development, prioritization of initiatives and technology road-map alignment• Partnering with technology suppliers to ensure service levels are best in class and delivered.• Promote alignment, collaboration, and delivery across large numbers of agile teams. Provide leadership and direction to teams to adapt to new way of working. • Managed and maintained the IT Service Management function and road map encompassing such processes as Incident, Request, Change, Configuration, Problem and Knowledge Management• Ensure that IT systems availability and continued stability via automation, monitoring and alerting• Facilitate business continuity and disaster recovery activities.• Administered IT operational readiness for new Trading Platform and led Leading from front, all in flight projects related to Investment and Equity Brokerage from Production Support prospective.• Established service delivery design processes and managed operations risks for Production Services at all level.• Ensure that IT systems availability and continued stability via automation, monitoring and alerting• Facilitate business continuity and disaster recovery activities.

Gurgaon, India

- Working in Application Management vertical of RBS. Responsible for 24X7 availability of applications under my remit and to meet/exceed business expectations. - Responsible for development, implementation and continual improvement of service management policies and processes covering such areas as Change, Incident, Problem and Service life-cycle Management.- Deliver on service commitments and participate in account plan/strategy. Handle issue related to Application Management India delivery. Ensure SLA attained as agreed with business. - Provide leadership and direction to delivery team. Ensure continuous communication & co-ordination with in the event of critical issues. - Manage crisis management plan, facilitates & coordinate delivery improvement measures (SIP’s).- Drive/manage service quality, performance, and improvement of service delivery process. - Monitor service-delivery performance with established governance. - Facilitate business continuity and disaster recovery activities.- Responsible for estimations, planning, risk management, vendor management, stake holder management, compliance and approval, implementation and finally closing of the project. This also includes Incident, Problem Management and drive Service Improvement Plan (SIP). - Participation in business projects meetings ensuring seamless communication between business and technology. - Technical guidance and support to team-members and work allocation as appropriate. Manage business expectation, service quality, performance and improvement of service delivery processes.

Worked on multiple development projects in Mainframe technology

Worked on multiple projects in this organisation. Including Production Support for client Congra Foods Inc and, later, in development project for client Univar Inc.

Noida Area, India

Was responsible for code developement, testing, Implementation for Bank of Scotland (BoS). Later, did support for the same application.

Scope of work was requirement gethering, code changes and testing.

Itil, Information Technology Infrastructure Library

Mba, Information Technology

B.Engg., Electronics And Communications Engineering