Bryan Davis Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

• Part of a team that supports 600+ on site and remote users, systems and various software packages• Primary contact for all support, procurement , training and account management of all corporate wireless devices and cellular accounts (1500+ - iPhones, iPads, Mifis, and Cradlepoints)• Successfully consolidated and managed the cellular data plans resulting in significant cost savings with no impact to the end users• Provided daily backfill support for the Help Desk support team• Troubleshooting and Support for remote network and service outages• Printer setup and troubleshooting, coordinating with vendors on repairs• New user pc setup. Hardware troubleshooting and repair• Active Directory and Exchange account creation and management• Cross trained Help Desk on mobile related tasks and troubleshooting• Created library of solutions covering Mobiles and Help Desk processes and troubleshooting• Successfully planned, deployed and managed MDM solution (Mobile Device Management)• Migrated MDM solution into a VMware Fusion virtualized environment.• Assisted transition to new exchange server (2003 to 365), leveraging the MDM for this• Created Power BI dashboard to consolidate numerous mobile and IT related reports• Backup support, setup and management of Cisco desk phones within CUCM

Austin, Texas Area

Worked as contractor on Freescale Semiconductor contract.• Member of Executive IT Services team providing 24/7 priority desktop and remote support and systems administration to Freescale executives.• Assisted with planning and deployment of new software and technologies. (Office 365, Bit Locker, MS Lync, Qumu )• Setup and supported video conferences, town halls and other events involving the corporate executives. • Provided backfill support for Desktop support team.

Dallas/Fort Worth Area

Member of Tech Administration team that is responsible for Active Directory and Exchange Administration duties - New users account creations, account maintenance/modifications, security group creations/deletions/modifications, network shares creations/access, Domain transfers, Email account creations/deletions, global address listings, shared resource mailboxes and distributions lists. Primary contact for all support, procurement , training, device inventory and account management of corporate wireless / smart phone devices within the FedEx Office operating company (2500 wireless devices). Administered blackberry accounts/access on Blackberry Enterprise Server (BES) through blackberry manager console. Maintained wireless vendor relationships (Sprint, AT&T and Verizon) and had direct involved with corporate wireless policy creation and enforcement. • Member of corporate help desk support team in a Tier 3 / Administrator position.• Acquired numerous Microsoft certifications to become member of Tech Administration department (Active Directory & Exchange Administration) • Updated corporate wireless policies and procedures to increase productivity significantly. • Seamlessly consolidated wireless support responsibilities from two positions into one maintaining equal level of support and increasing customer satisfaction.• Proactively managed wireless account and costs directly with FedEx departments and wireless vendors resulting in a 40% reduction in monthly wireless costs. • Created and maintained all wireless related support documentation within internal corporate systems (Salesforce & SharePoint)• Successfully initiated and oversaw numerous rollouts/upgrades of wireless devices/smart phones which regularly involved hundreds of users and devices at a time.

Dallas/Fort Worth Area

Provided desktop tier 1 & 2 support to customers while keeping accurate logs and billing within the client's and provider's ticketing systems. Support included but not limited to software/hardware troubleshooting, installing hardware/software, hardware repair/ replacements, user training, computer upgrades/rollouts, and maintaining/ installing corporate system images.Desktop Support Technician / Executive Support - FedEx Kinko's contract(currently FedEx Office) , 2005 - 2006• Member of team that took over support contract from another vendor at FedEx Kinko's corporate office and immediately raised level of support and user satisfaction.• Promoted to Executive Support role, providing 24/7 on call computer, hardware, software and Smartphone support for FedEx Kinko's/Office Executives.• High level and quality of support provided by team was one key factor in FedEx Kinko's decision to move desktop support department to in-house positions.Field Desktop Support Technician - Bank One contract (currently Chase Manhattan) , 2000 to 2005.• Provided desktop support to numerous Dallas-Fort Worth and surrounding Texas locations in person on a daily bases.• Successfully scheduled/balanced work on hand to maximize billable hours while providing the highest level of support to customers.

Dallas/Fort Worth Area

Provided desktop tier 1 support to customers while keeping accurate logs and billing within the client's and provider's ticketing systems. Support included but not limited to software/hardware troubleshooting, installing hardware/software, hardware repair/ replacements, user training, computer upgrades/rollouts, and maintaining/ installing corporate system images.Desktop Support Field Technician - GTE contract (currently Verizon)• Successfully scheduled/balanced work on hand to maximize billable hours while providing the highest level of support to customers.• Earned reputation for providing excellent support and was frequently tasked to work more demanding cases and locations.

Carson, California

Quickly and frequently promoted to various rolls resulting in server administrator position. Sole provider of desktop support within company and was responsible for Novell NetWare servers, network resources and user access.• Responsible for nightly tape backups and successfully restored entire systems/servers/data after catastrophic failure of raid.• Successfully created low cost solution to provide inventory system access, order entry and invoices at new remote warehouse.

Computer Systems Networking

Computer/Information Technology Administration And Management