Bryan Davis Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

• Part of a team that supports 600+ on site and remote users, systems and various software packages
• Primary contact for all support, procurement, training and account management of all corporate wireless devices and cellular accounts (1500+ - iPhones, iPads, Mifis, and Cradlepoints)
• Successfully consolidated and managed the cellular data plans resulting in significant cost savings with no impact to the end users
• Provided daily backfill support for the Help Desk support team
• Troubleshooting and Support for remote network and service outages
• Printer setup and troubleshooting, coordinating with vendors on repairs

Austin, Texas Area

• Worked as contractor on Freescale Semiconductor contract.
• Member of Executive IT Services team providing 24/7 priority desktop and remote support and systems administration to Freescale executives.
• Assisted with planning and deployment of new software and technologies. (Office 365, Bit Locker, MS Lync, Qumu )
• Setup and supported video conferences, town halls and other events involving the corporate executives.
• Provided backfill support for Desktop support team.

Dallas/Fort Worth Area

• Member of Tech Administration team that is responsible for Active Directory and Exchange Administration duties - New users account creations, account maintenance/modifications, security group.
• Member of corporate help desk support team in a Tier 3 / Administrator position.
• Acquired numerous Microsoft certifications to become member of Tech Administration department (Active Directory & Exchange Administration)
• Updated corporate wireless policies and procedures to increase productivity significantly.
• Seamlessly consolidated wireless support responsibilities from two positions into one maintaining equal level of support and increasing customer satisfaction.
• Proactively managed wireless account and costs directly with FedEx departments and wireless vendors resulting in a 40% reduction in monthly wireless costs.

Dallas/Fort Worth Area

• Provided desktop tier 1 & 2 support to customers while keeping accurate logs and billing within the client's and provider's ticketing systems. Support included but not limited to software/hardware troubleshooting.
• Member of team that took over support contract from another vendor at FedEx Kinko's corporate office and immediately raised level of support and user satisfaction.
• Promoted to Executive Support role, providing 24/7 on call computer, hardware, software and Smartphone support for FedEx Kinko's/Office Executives.
• High level and quality of support provided by team was one key factor in FedEx Kinko's decision to move desktop support department to in-house positions.Field Desktop Support Technician - Bank One contract (currently.
• Provided desktop support to numerous Dallas-Fort Worth and surrounding Texas locations in person on a daily bases.
• Successfully scheduled/balanced work on hand to maximize billable hours while providing the highest level of support to customers.

Dallas/Fort Worth Area

• Provided desktop tier 1 support to customers while keeping accurate logs and billing within the client's and provider's ticketing systems. Support included but not limited to software/hardware troubleshooting.
• Successfully scheduled/balanced work on hand to maximize billable hours while providing the highest level of support to customers.
• Earned reputation for providing excellent support and was frequently tasked to work more demanding cases and locations.

Carson, California

• Quickly and frequently promoted to various rolls resulting in server administrator position. Sole provider of desktop support within company and was responsible for Novell NetWare servers, network resources and user.
• Responsible for nightly tape backups and successfully restored entire systems/servers/data after catastrophic failure of raid.
• Successfully created low cost solution to provide inventory system access, order entry and invoices at new remote warehouse.

Computer Systems Networking

Computer/Information Technology Administration And Management