Ronnie D. Email & Phone Number

Portsmouth, England, GB

Portsmouth, England, GB

Portsmouth, England, United Kingdom

As a Customer Resolution Advisor at Shell Energy, I specialise in managing and resolving escalated complaints through the entirety of our internal complaints handling procedure. My role revolves around providing comprehensive support to customers who have reached the highest level of dissatisfaction, demonstrating an adeptness in handling high-risk.

Responsibilities:- Leadership: Manage a team of healthcare professionals, ensuring high standards of care.- Staff Development: Train and mentor team members, promoting professional growth.- Client Care: Create personalised care plans to meet clients' needs.- Compliance: Ensure adherence to regulatory requirements and Apex Prime Care’s standards..

• Dedicated and results-driven, I became the role of a Shift Manager at McDonald’s with an impressive 8-month tenure, showcasing my ability to adapt quickly and contribute significantly to the restaurant’s success..
• Led a dynamic team through high-pressure, high-volume shifts, fostering a positive and collaborative work environment. My leadership played a crucial role in maintaining operational efficiency and exceeding customer.
• Prioritised customer satisfaction by overseeing service delivery, addressing customer concerns promptly, and ensuring a positive dining experience.
• Managed day-to-day operations, including opening and closing procedures, cash handling, and inventory management. Ensured compliance with quality control and food safety standards.
• Developed and managed employee schedules, optimising staffing levels to accommodate peak business hours while adhering to labour budgets.
• Conducted training sessions for new hires and ongoing development for existing team members. Implemented new training protocols, resulting in enhanced staff efficiency and improved customer satisfaction scores.