Davis Smith Email & Phone Number

Shreveport, LA, US

Jersey City, New Jersey, United States

* Collaborated with four contract writers, FTE supervisor, and FTE subject matter experts.* Adapted external provider’s procedures to internal template as Bank moved IT support function in-house.* Replaced references to external service-provider and functions with Bank equivalents.* Converted documentation from Word to Confluence.

Costa Mesa, California, United States

* Wrote user guide in Confluence for task-unifying realtor dashboard that CoreLogic sold to Multiple Listings Services for re-sale to member agencies and brokerages.* Completed CoreLogic tasks managed through Agile workflows.* Edited UC-Davis proposal in Word for grammar and adherence to Microsoft Manual of Style.* Created IT SOPs in Google Docs using.

Seattle, Washington, United States

* Edited internal knowledge base articles, or Troubleshooting Guides (TSGs), as part of Azure Subscription Management Support (ASMS) TSG Refresh team of writers, re-casting TSGs into new Word template making information easier for support engineers to access on calls.* Created Visio flow charts to summarize procedure descriptions.* Completed tasks managed.

Plano, Texas

* Edited feature description and system description guides and operation, web UI, and other user manuals describing site-specific wireless network equipment for proper grammar and adherence to both Microsoft Manual of Style, and Samsung Stylebook.* Published completed documentation to Samsung’s customer-accessible DOCWeb repository.* Managed DOCWeb access.

Pflugerville, Texas

* Organized quality-system documentation for industrial 3D-printer manufacturer’s successful ISO 9001- 2015 certification audit.* Interviewed supervisor and engineer for information to create additional procedural documents.

Round Rock, TX

* Edited reference architectures and deployment, configuration, and best practices guides created by Dell Networking Solutions Engineering (DNSE) team for proper grammar and adherence to Dell style.* Revised and expanded departmental best practices guide for document-creation procedures.* Rebranded 43 existing Dell documents with incoming Dell EMC template.

Austin, Texas Area

* State of Texas Department of Information Resources (DIR): Combined information from interviews of engineers and staff with reviews of current documentation to create three Word documents of between 80 and 247 pages describing all capabilities of 94 pre-existing, agency-specific networks making up Capitol Complex Telephone System (CCTS) to ensure single.

Allen, TX

* Edited website text for proper grammar.* Created back-office procedure work instructions with input from upper management.* Designed technical publications department framework including templates and version control tool. Template design included layouts, colors, and typefaces (often mis-identified as “fonts”).* Created user guides and quick start.

Austin, Texas

* Edited, organized, and standardized procedures for engineers of Remote Management Services (RMS) – Cisco’s Austin-New Delhi, 24/7, proactive support team –to use in successful, simultaneous, live data center migration and virtualization.* Edited policies and submitted them for managerial approval in implementation of annual review schedule for team's.

Plano, Texas

* Wrote task list for remote Center Server Refresh, physical-to-virtual (P2V) conversion of servers in over 1,800 nationwide retail centers across five time zones to a Memphis server farm and tracked project's nightly progress.* Designed IT department technical publications framework including checklists, folder structure, templates, and version control.

Richardson, Texas

* Edited Internet Protocol Television (IPTV) and Multiprotocol Label Switching (MPLS) manuals translated from Chinese into English by non-native English speakers for proper U.S. English syntax, grammar, idiom, and technical publications terminology.

Plano, Texas

* Created and/or updated 11 releases of documentation suite that grew from 3 to 21 guides and help applications for voice recorder that became TelStrat’s flagship workforce management solution.* Created new sales collateral and edited existing collateral for grammar and construction while administering logistics and collateral for U.S. and Canadian.

Mdiv, Pastoral Theology And Pastoral Counseling

Activities and Societies: Chaplain intern, cancer floor, Children's Medical Center of Dallas; Associate pastor, St. Andrew's United.

Bs, Speech Communication

Activities and Societies: Public Relations Student Society of America - vice president (1987-88); Formed one-person, freelance public.

Standard Diploma, General Studies

Activities and Societies: Honor Society; National Merit Semifinalist; Band (drums, percussion)