David Mcmanus Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

Assigned to site as a Field Engineer 2/2019 to cover open position temporarily. Assisted customer with final configuration and cutover of the 2 largest PSAPs in their district. Subsequently took the position permanently and relocated to Houston in 8/2019. Duties include design, build, test and implement new Vesta 911 features in GHC network. Testing of new.

Originally Airbus Defense and Space Communications which was acquired by Motorola in March 2018. Installed Vesta 911 call answering system in Public Safety Answering Points (PSAP's) across the US. Configured switches, voice gateways, servers, workstations and VoIp phones. Configured interfaces to Computer Aided Dispatch systems as well as mapping and.

Dallas, TX

Taking advantage of my location and time difference, supported Telstra's digital platforms during Australian overnight hours. Monitor performance/availability of applications, test new deployments in production, and manage incidents across multiple platforms and applications. Create and deploy Adobe Test and Target campaigns as well as provide analysis and.

Installation / configuration of Airbus Defense and Space Communications Vesta - VoIP 911 system.

Melbourne, Australia

Promoted within one year to leadership position accountable for ensuring 24x7 availability of online shops. Collaborate with Agile project delivery team on system functionality and production fixes. Coordinate across functions, engaging with Delivery, Technology, Operations, Sales, Security, Fraud, Credit, Change Management, Release Management, and.

Hawthorn, Australia

Initially contracted for temporary Fulfillment Coordinator role; requested to extend contract to support IT manager with development of Business Continuity and Disaster Recovery Plans.Served as key liaison between health coaches and community team leaders, addressing and resolving issues impacting fulfillment. Supported telephone system, troubleshooting.

Coppell, Texas

Advanced through positions of increased technical scope during 10+-year tenure. Following acquisition by Avaya, retained to provide emergency support legacy for Nortel products.Closely assessed logs and configuration data reported during and following outages. Collaborated with development team to isolate issues and determine root case of hardware and.

Richardson, Texas

Contributed to lab testing of a comprehensive Nortel Voice and Data Solution, including CallPilot, Contact Center, and Contact Recording products.Supported team-oriented lab environment, reviewing use and test cases, installing products, executing test cases, and reviewing documentation. Developed and delivered course for external partners focused on new.

Richardson, Texas

Analyzed specifications of multiple products, preparing and presenting business cases showcasing recommendations for improving product serviceability and operability.Engaged with partners and internal support teams to gather product requirements; provided development teams with feature requirements; negotiated with product line management to deploy new.

Richardson, Texas

Delivered tier-three technical support on Nortel Voice Messaging products.Collaborated with engineers and technicians, troubleshooting and resolving diverse technical issues. Managed product testing, installing CallPilot and Meridian Mail systems within lab environments and directing beta trial installations at customer sites. Prepared and maintained.

Assisted sales reps with developing customer solutions, presenting solution to customer, post sale implementation.

Installed and supported proprietary ordering/reporting system in physician offices.

Business Administration And Management, General

Associate Of Arts And Sciences (Aas), Liberal Arts And Sciences/Liberal Studies

Education record

Activities and Societies: Sigma Chi

Business Administration And Management, General

Ccna

Completed CCNA 1-4 and CCNA voice