Davontae Parrish Email & Phone Number

I am a Certified Help Desk and Network Technician with over 3 years of experience providing technical support, troubleshooting, and resolving hardware, software, and networking issues. Holding both CompTIA A+ and CompTIA Network+ certifications, I have a proven track record of delivering exceptional customer service and improving operational efficiency.My expertise spans across configuring network environments, resolving VPN connectivity issues, and managing user accounts with Active Directory. During my time at World Synergy and YMCA, I successfully reduced ticket resolution time by 20% and achieved a 99% customer satisfaction rating, using tools such as Kaseya, ConnectWise, and Crehu.Key Achievements:Resolved 100+ VPN and Wi-Fi connectivity issues in 48 hours, enabling seamless access for remote employees.Reduced ticket backlog by 25% through an improved ticket prioritization process.Tracked and improved customer satisfaction using Crehu, receiving only 1 negative review over 2 years.I’m passionate about helping companies streamline their IT support and improve user experiences. I’m open to new opportunities where I can leverage my IT support skills to contribute to dynamic organizations.