Davonte Green Email & Phone Number

United States

The role is comprised of implementation duties surrounding physical and cloud technology at new dealer partners•Design and deploy both on-premise and cloud infrastructure for dealer partner technology implementations•Scope, procure, and facilitate installation of devices physically in each dealership•Test and validate installations for proper functionality prior to training and go-live•Work cross-functionally internally and externally to drive initiatives to completion•Manage multiple external vendors and stakeholders to complete each implementation’s requirements within required timelines

4401 Creedmoor, Raleigh Nc 27612

Overseeing and managing the infrastructure, vulnerability and support of 60 virtual servers across a total of 4 environments to ensure overall health and complianceManage major incidents impacting the mission critical applicaitons or their core functionalities and coordinating with other teams to restore functionality immediatelyUpgraded & deployed more than 15 builds to 120+ Windows serversLead engineer on upgrading the Internal Voice Response (IVR) system/application. This upgrade project included upgrading and deploying to over 30 servers across 4 environments.Vulnerability management and mitigation to ensure 100% compliance for more than 120 serversCollaborated with Change Management to create CRM processes that would streamline our team's workflow e eciency by 75%.Conducted regular system updates and patches to address security vulnerabilities and improve system e iciencyCreated, developed and maintained system documentation, processes and flows regarding standard operating proceduresSo ware installations and upgrades to operating systemsProvided technical support and training to endusers on critical systems and applications.

Raleigh, Nc, United States

Assisted senior infrastructure systems engineers in maintaining and troubleshooting network infrastructurePatching and vulnerability management of Windows servers.Provide Tier 1-2 technical support & troubleshooting to customers/clientsParticipated in the installation and configuration of new hardware and so ware systemsDesigning, upgrading and the migration of new applicationsSupported endusers with technical issues related to network connectivity, hardware, and so ware

Raleigh-Durham, North Carolina Area

Executing programmed jobs using Tivoli Workload Scheduler. Monitors system consoles and CICS regionsTroubleshot and resolved issues related to data center hardware, so ware, and network connectivity.Coordinated with vendors for procurement and installation of new equipment and so ware.Created processes, incident and troubleshooting documentation to decrease production downtime by 30%Responsible for performing routine maintenance and troubleshooting of data center servers to ensure optimal performance and minimize downtime.Collaborated with cross-functional teams to plan and execute server upgrades and migrations, ensuring minimal disruption to operations.

Raleigh-Durham, North Carolina Area

Executing programmed jobs using Tivoli Workload SchedulerOperating and monitoring computer consoles, running various systems and peripheral equipment (laser printers, tape systems, and other Data Center hardware).Maintained and supported server infrastructure, including rack and power management, server provisioning, and hardware maintenance.Assisted in the creation and implementation of backup and disaster recovery plans for critical data and systems.

Raleigh-Durham, North Carolina Area

Assisting members with Tier 1 SupportSolving and troubleshooting technical and account issuesDeveloped and maintained relationships with clients to understand their financial goals and needsDemonstrated excellent communication and customer service skills to build and maintain strong client relationships

Raleigh-Durham, North Carolina Area

As a solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps find the complete solution that works for them. We coach the sales team, building trust and explaining services and technology to help meet all customer needs. Our knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved

Master Of Library & Information Science - Mis, Computer Systems Networking And Telecommunications, 3.4

Bachelor Of Science, Baccalaureate Of Engineering Technology; Computer & Information Technology