Davy Phillips Email & Phone Number

Nashville

SENIOR DIRECTOR PRODUCT MANAGEMENT DIRECTOR PRODUCT DEVELOPMENT, DIRECTOR OF CHANGE MANAGEMENT, CLIENT RELATIONSHIP SENIOR MANAGER, SENIOR PROCESS IMPROVEMENT MANAGER, SENIOR CUSTOMER CARE ARCHITECT (5/2009 to Present)• Product owner for all Digital transactions for device protection program. More than 8 million transactions annually.• Product Owner for the development of the new case management system for device protection. • Successfully delivered customer care project focused on the launch of Verizon iPhone insurance program. Led completion ahead of time (70 days versus 180 day average).• Spearheaded client care operations throughout major product launches, including 4G, Verizon program restructure, trade-in program, and tablets introduction to insurance program.• Continuously delivered contractual service-level metrics for assigned carrier by expertly serving as client services liaison.• Pioneered development of supply chain management process for Motorola Droid.• Slashed defect expenditures totaling over $8.5M with the creation of use case model that identified 38 defects in frontline customer interfacing value stream. Project delivered eliminated 12 seconds of workload per transaction.• Enhanced staffing and team allocation by improving organization of inbound call volume management with the creation of calls to filed claims predictive model.

SENIOR PRODUCTION CONTROL MANAGER, OPERATIONS CELL SITE LEAD, GLOBAL SUPPLY CHAIN MANAGER, DISTRIBUTION PLANT MANAGER, CAPACITY PLANNING SENIOR MANAGER, PRODUCTION CONTROL MANAGER (7/2000 to 4/2009)Expertly prepared and delivered 3-5 year forecasts following data collection from sales, marketing, call center, and technology teams. • Directed Distribution Center operations encompassing 5 managers, 25 team leads, and 250 associates within Winston-Salem facility, generating over $4B worth of revenues annually.• Architected smooth relocation of desktop manufacturing platform from US to 3rd party provider in Juarez, Mexico.• Expanded capacity of Lebanon, Tennessee plant from 14,000 to 30,000 desktops per day through strategic planning, scheduling, and replenishment of manufacturing operations administered by a team of 1,000+ associates.• Prepared platform / process ramp plans for 2 Mexican facilities focused on the transfer of 3 million desktop computers per quarter.• Improved process stock levels by 5% annually (178,850 units) through Kaizen methodology.• Boosted production capacity by 625,000 units per year through strategic shift realignment applying lean methodology. Changes also resulted in 25% improvements in units per labor hour without additional personnel.• Increased productivity of boxing department by 15% while fueling annualized revenues by 6% (totaling over $271M) with the rollout of Kaizen event.