Support Options Manager by utilizing a wide variety of duties in the set-up and maintenance of Builder Options Program. Using a Model and Options Database, create purchasing catalog for community specific options. Research and set-up by category and plan type, consisting of vendor costs and buyer pricing. Upload and maintain Web-view of project catalog. Develop Option Book Catalog for Designers to utilize when assisting New Homebuyers with their selections for home upgrades. Generate and distribute sub-contractor purchase orders. Organize and storing of documents. Construction cut-off monitoring.

Provided support to the department for non-calling collection/recovery-related activity; includes special projects and activities involving mini-asset searches, credit dispute research, and information gathering for audit and subpoena purposes. Created, review, analyze and distributed daily and monthly reports covering items, such as portfolio, RESPA, incoming collections, rehabilitations, legal fees, collateral and paid/closed reports. Provided responsive customer service to internal colleagues and business partners, both over the phone and in writing. • Coordinated mail, audit, paid/closed archiving, invoice processing, notary and delivery of forbearance and settlement agreements.• Special projects included creating Credit Policy decision trees for specialty lending and compliance tracking purposes. General office operations for satellite office.

Supported 4 Project Managers and 5 Estimators on new builder development projects to provide new homebuyer upgrade programs for flooring, bath, and countertops. Researched and cross referenced blue prints with estimator’s take-offs for accuracy, consistency and completeness. Date entry of all estimated areas to produce builder proposal and pricing sheets. Developed and produced Design Books for the in-house designers to assist homebuyers with selecting available upgrades. Process all changes orders and special requests on assigned projects. Review contract pricing and field questions. Other duties included; managing office supplies and files. Assist other employees with questions and problems.• Used Adobe Illustrator to produce computer generated replicas of the floor plans with overlays showing upgradeable standard and optional areas.

Reviewed signed loan documents and underwriting conditions per investor requirements. Worked with Brokers and Escrow Officer to obtain outstanding items for funding. Funded Conventional 1st and 2nd mortgages. Ran Desktop Underwriting and Loan Prospector as required.

Created and intranet Web site to post standardized procedures under the direction of the SVP. To ensure that all the different business lines met procedure guidelines created a Brand Compliant template for the team of 10 Vice Presidents nationwide. Received all procedures from the copy desk and reviewed requested edits with the author. Posted all weekly procedure updates, performed HTML Web page editing. Managed virtual team meetings, travel to on-site meetings, office supplies, inventory, training/marketing materials, software updates, pagers and cell phones.