Dawn Bailey Email & Phone Number

Canterbury, United Kingdom

Fordwich, Kent, United Kingdom

-Responsible for all office administrative duties such as, inputting sales orders, organizing office files and maintaining effective document control. Keeping correct customer records, opening and sending post, taking card payments, retaining precise payment records, maintaining an accurate CRM diary, answering incoming calls/ enquiries and offering full administrative support to sales and management staff.•Reception duties, attending to visitors, maintaining visitor records, carrying out health and safety inductions.•Weighbridge operations, seeing in heavy good vehicles, ensuring all vehicles are sent to be correctly loaded, appropriate PPE and health and safety regulations are communicated, taking in deliveries.•Liaising with suppliers to place orders, arrange haulage, arrange provisions of current samples, invoicing queries, quotations for new suppliers, continuing exact costing records, obtaining current grading analysis sheets and negotiating haulage rates.•Dealing with customers in person and via phone/e-mail providing excellent customer service, taking customer orders accurately and arranging timely deliveries of goods, ensuring deliveries are met and on time, dispatching orders for invoicing ensuring all tonnages and prices are correct, providing customer quotations and proactively tracking to orders, providing POD’s and sending samples of products.•Production Planning schedules to meet current needs of the business, following sales figures to ensure stock requirements are met, organizing material deliveries to site for production needs. Adding stock on the system to current stocks produced on site, calculating down time of machinery.•Attending communication forums reporting any site/staff needs provided to me in confidence, attending corporate roadshows gaining knowledge of the entire business and industry.•Assisting the office manager with implementation and training of the new computer system.

Herne Bay

•Responsible for all office maintenance, utilities and property needs, reception and administrative requirements such as, organizing office files. Keeping correct sales records, opening and sending post, taking cash and card payments, maintaining precise payment records, answering incoming calls and enquiries, serving customers.•Account duties including bookkeeping accurate income and expenditure records. •Payroll via PAYE, ensuring all tax and National Insurance payments were made accurately and on time.•Implementation of marketing the company on social media. Maintaining the company website, ensuring all vehicles were listed correctly with accurate descriptions and pricing. Taking photos of vehicles for the website. Managing all the company advertising and liaising with advertisers to place adverts in local papers.•Supporting the proprietor to continuously review stock, marketing & sales in order to develop the business.

London, United Kingdom

•Responsible for twenty-five staff members, daily organization of floor staff establishing the daily rota of breaks and shifts, confirming all till points, fitting rooms and separate departments were manned.•Ensuring all staff were fully trained and offering all available products and services to customers maintaining high customer service expectations and the smooth running of daily operations.•Setting and achieving daily sales and account targets reporting on the progress of these throughout the day to senior management.•Overseeing implementation of new POS ensuring all correct POS was displayed and pricing was accurate.•Keeping KPI standards by ensuring all products were available in all sizes/ colours.

Southern England

Responsible for 12 stores and 2 warehouses I was part of a national team working to add value to the business by carrying out regular audits and consulting with various departments in order to reduce risk by implementing new policies and procedures. Carrying out regular stock counts and working with store and warehouse staff to maintain high standards. • Internal audits of head office, warehouse and branch operations.• Health and safety compliance audits.• Stock audits of warehouses and branches.• Reporting all findings to senior management, consulting on recommendations for improvements in order to add value.• Implementation of branch office procedures ready for store openings.• Reporting branch KPI standards on a weekly basis to senior directors.• Analysis of branch processes and procedures.• Developing improved processes and working with appropriate departments to implement changes.• Aiding in development of reporting formats for new procedures.

Art And Design

High School