AI & Automation Team

Worked closely with Product Managers to form the ideation and evolution of software automation platform and create product documentation to support the launch of new products and enhance existing products.Performed customer research, analysis and developed business cases to make effective product decisions.Functioned as a project owner, participates in daily team stand-ups, worked closely with Client Support and development teams to identify and follow up on client concerns… Show more Worked closely with Product Managers to form the ideation and evolution of software automation platform and create product documentation to support the launch of new products and enhance existing products.Performed customer research, analysis and developed business cases to make effective product decisions.Functioned as a project owner, participates in daily team stand-ups, worked closely with Client Support and development teams to identify and follow up on client concerns, feedback and status. Show less

Worked with business partners to gather software requirements and create software business documentation to aid in the design of new software features and module.Assisted support staff with daily problem solving of software application issues, provided Quality Assurance testing.Responsible for problem analysis to aid with software applications and business issues faced by the organization.

Served as a liaison between the Merchandise, Culinary and Games lines of business and the IT organization to assist the business with system integration and automation opportunities.Served on all project teams related to assigned user group and assisted in requirements definition, analysis, solution identification, testing, and implementation.Provided clear, concise and accurate information to provide fully elicited and documented requirements that enabled IT to estimate, design… Show more Served as a liaison between the Merchandise, Culinary and Games lines of business and the IT organization to assist the business with system integration and automation opportunities.Served on all project teams related to assigned user group and assisted in requirements definition, analysis, solution identification, testing, and implementation.Provided clear, concise and accurate information to provide fully elicited and documented requirements that enabled IT to estimate, design and deliver the agreed upon solution. Show less

Provided comprehensive subject matter expertise for assigned user group’s workflow, business processes, and technology use. Served as liaison between assigned user group and IS to ensure present and future technology needs. Served on all project teams related to assigned user group to assist in requirements definition, analysis, solution identification, testing, and implementation.Ensured clear communication and understanding between technical and business employees on… Show more Provided comprehensive subject matter expertise for assigned user group’s workflow, business processes, and technology use. Served as liaison between assigned user group and IS to ensure present and future technology needs. Served on all project teams related to assigned user group to assist in requirements definition, analysis, solution identification, testing, and implementation.Ensured clear communication and understanding between technical and business employees on project objectives, requirements, and outcomes. Built trust and strong ongoing partnership with assigned user groups.Investigated and maintained knowledge related to new technology, business and industry trends, and customer needs. Show less

Provided support skills to assist in modification and maintenance of the myvacationclub, vacationclubasiapacific, grandresidenceclub & myritzcarltondestinationclub websites in order to meet internal and external user requirements.Served as a liaison for business and technical teams to ascertain new solutions and process improvements across all aspects of the industry. Completed the following project assignments to meet critical deadlines for the company: ADA (American… Show more Provided support skills to assist in modification and maintenance of the myvacationclub, vacationclubasiapacific, grandresidenceclub & myritzcarltondestinationclub websites in order to meet internal and external user requirements.Served as a liaison for business and technical teams to ascertain new solutions and process improvements across all aspects of the industry. Completed the following project assignments to meet critical deadlines for the company: ADA (American Disabilities Act) enabling owners to reserve specific guaranteed amenities at over 50 resorts; Search & Book, a new product allowing owners to convert standard ownership property to a points-based system; Global European Exchange Overlay, bringing European-based resorts online, and Third-Party External Links effort, a legal requirement informing owners they are no longer subject to the legal terms and conditions of the Marriott Worldwide Vacation Corporation brands upon departure of the websites; in addition to many other quarterly projects and enhancements required by the various business units. Show less

Coordinated information gathering of requirements for new and existing systems and translated them to specific software requirements. Uncovered business opportunities and challenges, working with the project and business teams to drive appropriate solutions and process improvements across a wide variety of business areas.Completed the following project assignments to meet critical deadlines for the company: RCI Club Enablement, a timeshare brokerage firm owned by Wyndham with… Show more Coordinated information gathering of requirements for new and existing systems and translated them to specific software requirements. Uncovered business opportunities and challenges, working with the project and business teams to drive appropriate solutions and process improvements across a wide variety of business areas.Completed the following project assignments to meet critical deadlines for the company: RCI Club Enablement, a timeshare brokerage firm owned by Wyndham with over 6,300 affiliated resorts in over 100 countries around the world that enabled Wyndham owners to search and reserve online through one portal; WAAM (Wyndham Affiliate Asset Management) a new business model adding over 185 vacation ownership resorts throughout the US, Canada, Mexico, the Caribbean and South Pacific representing more than 23,000 individual vacation ownership units. Show less

Responsible for project and business team management of major business processes and systems.Served as project lead for several strategic initiatives and selected for major projects including Branch Consolidation efforts, Lawson Environment & Application Upgrades, Lawson Payroll/Employee Services/Human Resources conversion to accommodate a Joint Venture between The Fund and Old Republic National Title Insurance, Inc.Served on leadership team for IT Engineering Process Group to… Show more Responsible for project and business team management of major business processes and systems.Served as project lead for several strategic initiatives and selected for major projects including Branch Consolidation efforts, Lawson Environment & Application Upgrades, Lawson Payroll/Employee Services/Human Resources conversion to accommodate a Joint Venture between The Fund and Old Republic National Title Insurance, Inc.Served on leadership team for IT Engineering Process Group to evaluate and improve IT processes; worked extensively with other Information Services groups, software consultants, and business teams to meet deadlines successfully. Show less

Served as business lead for WebATIDS’ Intelligent Title Plant project, resulting in the .Net re-write from Java, led on-site user acceptance testing for external customers, in addition to internal customer training.Instrumental in the Finance BPR implementation including interfaces, data conversion (planning, execution and validation); assisted in the execution of a new company-wide Intranet using SharePoint, trained users on collaboration tools available, including workflows and… Show more Served as business lead for WebATIDS’ Intelligent Title Plant project, resulting in the .Net re-write from Java, led on-site user acceptance testing for external customers, in addition to internal customer training.Instrumental in the Finance BPR implementation including interfaces, data conversion (planning, execution and validation); assisted in the execution of a new company-wide Intranet using SharePoint, trained users on collaboration tools available, including workflows and document management to enhance business processes.Coordinated information gathering of requirements for new and existing systems; coordinated data cleanup efforts prior to conversion of data. Show less

Validated new applications and enhancements to existing systems.Developed and executed formal test plans and scripts and coordinated with internal and external users on test efforts. Worked closely with development staff and business users to develop and enforce software testing standards

Served as first level support to internal and external customers for software applications used at The Fund and assisted in troubleshooting and notification of system problems.Provided leadership and knowledge to other team members, assisted in several key testing assignments on new applications and enhancements to existing systems.Documented troubleshooting techniques and provided reports and statistical analysis as needed.

Administered data security for CICS/TSO/AS400 for entire districtManaged RACF (Resource Access Control Facility) security file for all user network access

Provided assistance on the Technology Help Desk for the districtServed as Technology Coordinator for a staff of 29 in Customer Support Services