Dawn J. Email & Phone Number

• Conduct queries of reports through DBVisualizer to extract data for up to date fraud.
• Use queries to search for BIN attack fraud and upload at risk PANs to Falcon.
• Simultaneously handle multiple tasks to mitigate fraud in real time.
• Respond to emails and Case Dashboard notifications from specific financial institution clients to close fraud cases.
• Collaborate with the fraud rules team and the fraud escalations team to author and support strategies for risk mitigation.
• Assist financial institutions clients with placing BIN Blocks and PAN Blocks.

Omaha, Nebraska, United States

• Review, identify fraudulent job listings & suspicious activity to keep LinkedIn’s members safe.
• Analyze member accounts and activity for ATO, fake profiles and non-compliant activity.
• Escalate non-compliant activity.
• Recognize current trends and discover new fraud trends.
• Meet current SLAs and stay fully informed of policy changes by utilizing internal documents.

Lavista NE

• Analyzing data on accounts in PayPal, Braintree and eBay to determine if patterns of activity existed that warranted investigation. Conducting an end-to-end and meticulous reviews of potential illegal or suspicious.
• Contacting customers to gain more details regarding their account, their business model, intent and activity (KYC - Know Your Customer).
• Collaborated with global teams to provide valuable feedback on trends/fraud rings and ways to improve processes for better productivity.
• Contacting financial institutions when needed for verification.
• Maintain compliance for escalated issues through inter-department collaboration.
• Comply with BSA (Bank Secrecy Act) and AML (Anti Money Laundering) guidelines.

La Vista, Nebraska, United States

• Received escalated inbound calls from customers requiring assistance with their account limitations.
• Review documents the customers had uploaded to their accounts.
• Verification of those documents regarding customers identity, business existence with proof of inventory, delivery and authenticity.
• Used various in-house programs to further review accounts.

La Vista, Nebraska, United States

• Receiving inbound calls from customers and provided them with exceptional customer service to suit their needs.
• Assisted customer with account creation, password issues with a compassionate and empathetic approach.
• Transfer customers to appropriate departments.
• Maintained product knowledge to better assist customers.