Dawn J. Email & Phone Number

• Conduct queries of reports through DBVisualizer to extract data for up to date fraud.• Use queries to search for BIN attack fraud and upload at risk PANs to Falcon.• Simultaneously handle multiple tasks to mitigate fraud in real time.• Respond to emails and Case Dashboard notifications from specific financial institution clients to close fraud cases.• Collaborate with the fraud rules team and the fraud escalations team to author and support strategies for risk mitigation.• Assist financial institutions clients with placing BIN Blocks and PAN Blocks.• Report on current and emerging fraud trends.

Omaha, Nebraska, United States

• Review, identify fraudulent job listings & suspicious activity to keep LinkedIn’s members safe.• Analyze member accounts and activity for ATO, fake profiles and non-compliant activity. • Escalate non-compliant activity.• Recognize current trends and discover new fraud trends. • Meet current SLAs and stay fully informed of policy changes by utilizing internal documents.

Lavista Ne

• Analyzing data on accounts in PayPal, Braintree and eBay to determine if patterns of activity existed that warranted investigation. Conducting an end-to-end and meticulous reviews of potential illegal or suspicious activity.• Contacting customers to gain more details regarding their account, their business model, intent and activity (KYC - Know Your Customer).• Collaborated with global teams to provide valuable feedback on trends/fraud rings and ways to improve processes for better productivity.• Contacting financial institutions when needed for verification.• Maintain compliance for escalated issues through inter-department collaboration.• Comply with BSA (Bank Secrecy Act) and AML (Anti Money Laundering) guidelines. • Selected to participate in pilot programs and round table meetings to provide feedback on improvements for better customer satisfaction and to improve productivity in the department.• Practiced high levels of confidentiality.• Mentor/train newly hired agents and tenured agents.• This position required the use of Outlook, LexisNexis, Salesforce and numerous other in-house, back office tools used to support and investigate accounts.

La Vista, Nebraska, United States

• Received escalated inbound calls from customers requiring assistance with their account limitations.• Review documents the customers had uploaded to their accounts.• Verification of those documents regarding customers identity, business existence with proof of inventory, delivery and authenticity.• Used various in-house programs to further review accounts.

La Vista, Nebraska, United States

• Receiving inbound calls from customers and provided them with exceptional customer service to suit their needs.• Assisted customer with account creation, password issues with a compassionate and empathetic approach.• Transfer customers to appropriate departments.• Maintained product knowledge to better assist customers.