Nicole Wallace Email & Phone Number

Waterloo, Iowa Area

-Facilitated the implementation from after sale to go-live of electronic patient communication solutions, primarily focusing on statement processing and online bill pay implementations-Acted as the main point of contact between the customer, sales, and technical team to ensure the highest level of customer satisfaction-Worked with customers to define setup specifications while recommending and implementing best practices for their specific desires-Developed and executed implementation processes for corporate partnerships and large accounts-Assigned to special projects to help streamline implementation and support processes, finding improvement opportunities along the way

Waterloo, Iowa Area

-Received incoming calls, orders, and questions from customers throughout the United States to facilitate the ordering of products and services-Processed orders received via phone, email, web, and fax-Reviewed documents used in ordering process to ensure accuracy for pricing and item specifications

Grinnell, Ia

-Communicated pleasantly with customers over the phone while maintaining a calm demeanor -Reviewed invoices for necessary information then coded for processing-Maintained accurate and up to date records for claims using Titan system-Linked documents and pictures to an online database for all employees to use-Scheduled field service dispatch appointments and informed customers of appointment dates-Trained new employees on the skills needed to be successful in the workplace