Dawn Ramirez Email & Phone Number

• Direct the Business Controls team of 10 Associates responsible for overseeing risk activities within the group of 2K employees that provides end-to-end operational support of Merrill Lynch, Private Bank, Retirement and Personal Wealth Solutions, and Investment Solutions Group• Lead the team in coordination and oversight of deliverables during regulatory exams, audits, etc, by acting at the contact for regulators and auditors, including reviewing documentation prepared by the groups for… Show more • Direct the Business Controls team of 10 Associates responsible for overseeing risk activities within the group of 2K employees that provides end-to-end operational support of Merrill Lynch, Private Bank, Retirement and Personal Wealth Solutions, and Investment Solutions Group• Lead the team in coordination and oversight of deliverables during regulatory exams, audits, etc, by acting at the contact for regulators and auditors, including reviewing documentation prepared by the groups for accuracy, completeness, as well as making recommendations for changes and obtaining approvals if needed• Proactively provide recommendations on process improvements for groups, leading to strengthening the controls across teams• Partner with WM Ops teams and control partners to identify 50 self-identified audit issues in 2020 and 24 in 2021, ensuring action steps were in place for remediation and collecting evidence to track each step for completion and record-keeping, achieving a 100% Management Identified Audit Issues rate in 2020 and 92% in 2021 due to overall remediation of issues• Manage the Single Process Inventory components, including risks, controls, and metrics in collaboration with the lines of business and control partners, sustaining compliance with Enterprise expectations Show less

• Oversaw onshore and offshore teams with upwards of 40 Associates to manage the trust administration operations for cash reconciliations, regulatory reporting, exception processing, metric reporting, and documentation, driving efficiencies and cost savings for the Private Bank • Spearheaded various Private Bank initiatives to improve the FIRST imaging repository, resulting in accelerating business efficiencies• Wrote and implemented precise procedure documentation, process workflows… Show more • Oversaw onshore and offshore teams with upwards of 40 Associates to manage the trust administration operations for cash reconciliations, regulatory reporting, exception processing, metric reporting, and documentation, driving efficiencies and cost savings for the Private Bank • Spearheaded various Private Bank initiatives to improve the FIRST imaging repository, resulting in accelerating business efficiencies• Wrote and implemented precise procedure documentation, process workflows, and training materials to close multiple self-identification audit issues• Leverage Lean Six Sigma Green methodologies to restructure and establish efficient workflow processes and refine procedure documentation within managed units, leading to mitigating risk exposure• Worked closely with the Transportation and Vendor Management teams to streamline the delivery process and establish a fixed rate for all groups by transitioning overnight mail for vendor statement, check, and advice printing to an enterprise account, uncovering an annual savings of $533K• Integrated the US Trust Company’s vendor program with Bank of America’s trust accounts into 1 centralized platform following the merger with US Trust Company by automating 400 account reconciliations, realizing a cost savings of $490K• Streamlined processes by transitioning to an online platform and eliminating redundant files, lowering the cost of check and advice printing by $350K YOY• Offshored various business processes and functions to other geographical locations by training local and remote team members to perform across seas, generating an annual cost savings of $750K• Migrated the statement copy fulfillment process to an enterprise Center of Excellence in Utica, New York, reducing workflow costs by $265K YOY• Supported multiple merger and acquisition activities by collaborating with the line of business partners, Technology, and Operations teams, seamlessly converting the books and records for trust-related accounts Show less

• Consistently collaborated with a cross-functional team to define the strategic planning, development, and implementation of a loan origination and document preparation system, improving processes for the branch network• Analyzed business procedures for the sale of products and services, personnel management, and customer relations to design and establish streamlined processes, reducing expenses and growing profitability

• Coached, trained, and managed a team of Accounting and Finance Associates to advance talent development, resulting in boosting performance• Created and prepared budgets, business planning, financial statements, and management reporting, enhancing transparency to support the real estate branch network• Transitioned to a new account servicing system in partnership with a cross-functional team, ensuring a seamless conversion