Dawn Reilly Email and Phone Number

My responsibilities include taking inbound calls from clients that owe a debt. I am responsible for only giving information to the Debtor only such as why we are calling & balances & who the debt is with & what we are offering to settle the debt. We are responsible for making 350 calls per day & try to get a payment for accounts that we are calling or even get some kind of settlement for the client to resolve the debt that is currently in collections.

My responsibilities were to answer all incoming calls from clients about their accounts for their HRA's, FSA's,HSA'S and any other accounts they may have had. Answered customers questions regarding their accountbalances, filed claims, denied claims, account closures & walked client through the companies website on howto file a claim online & what the process for filing a claim either online, fax, or United Postal ServicesAccomplishmentsHelping clients with their accounts & understanding their accounts & how they work & being able to help theclients through on the website & how the website worked & how they could find information about their accountsas well as filing claimsSkills UsedMicrosoft Word, Acrobat, Oracle,HRMS,CMS,HRCM, Discoverer, Adobe Page Maker, Internet EngineSearches, Successware, Customer Service Skills

To make calls to homeowners offering our services for Air Conditioning, Heating & Plumbing. As CustomerService Representative, I train new employees on how to use the phone system & how to disposition calls.I showed them how to read our scripts and how to close calls as well as showing them how to use ourSuccessware System. Had to make a minimum 100 calls a day & have a total of 12 appointments book per day.I call clients who have maintenance agreements to book an appointment for their service as well as renewingtheir agreements, would send copies by email, fax or through mail. Would answer any call that were sent toour answering service would send customers emails regarding services they were needing or would contactthem by phone to set up an appointment.AccomplishmentsHelping customers with any issues with their invoices,billing, setting appointments & answering any questionsthat the customer might have had. I really love helping customers in need. It makes me feel good about whatI am doing as a customer service representative.Skills UsedMicrosoft Word, Acrobat, Oracle,HRMS,CMS,HRCM, Discoverer, Adobe Page Maker, Internet EngineSearches, Successware

Responsibilities were calling homeowners about Refinancing,Cash out,Debit Consolidations, 2nd & 3rdmortgages. We were required to make a minimum of 300 calls and had at least 4 sales per day, My duties alsoincluded maintaining the automatic dialer to make sure there are no dropped calls, I imputed all informationinto the computer. I had to write out scripts to help the telemarketing crew.AccomplishmentsWas being Telemarketing manager & training New employees on the Mortgage field & trained them to bebetter at helping customer who were needing information about Refinancing or Debit Consolidations.Skills UsedMicrosoft Word, Acrobat, Oracle,HRMS,CMS,HRCM,Discoverer, Adobe Page Maker, Internet EngineSearches

Responsible for calling professional magazine subscribers to verify subscription information. This requiredme to speak with company Owners, CEO's,Presidents, Marketing and Purchasing agents. I faxed materialsand sales promotional data to these subscribers. Made a minimum of 120 calls per day to subscribers inManagement positions. I also was responsible for opening all the incoming mail & sorting it for the data entryteamAccomplishmentsI learned a lot about the different publications that the company had. They had over 22 different magazinesthat they published had to learn all about each on of them learned a lot about the publishing company