Fraud & Claims Operations: Covers jobs responsible for identifying, researching, and analyzing complex fraud and claims trends, including transactions, referrals, policies, regulatory compliance, and/or unusual situations. * Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims * Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service * Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management * Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations * Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues * Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience * Manage allocation of people and financial resources for Fraud and Claims Operations * Mentor and guide talent development of direct reports and assist in hiring talent

Responsible for managing call center staff who take incoming debit card fraud and non-fraud claims. Work with staff to increase productivity and quality while providing exceptional customer service. Acted as Interim Site Manager.

Responsible for managing staff who process incoming student loan payments. Reducing cost of services within the department through project enhancements and ensuring compliance requirements are met. Work with staff to help development career opportunities and increase effectiveness and quality of work.

I help people get healthy and feel fabulous through holistic nutrition.

Manage 7 clerical support positions Determine and implement methods to track goals to measure productivity of staff Implement new internal customer services processes that contributed to increases in customer service ratingsCoordinated special projects including office desk relocations, computer upgrades, training and diversity programs, closed files and audits, building maintenance and service callsAssist staff in administrative duties on claim files.