Dawn Rose Email & Phone Number

Cleveland/Akron, Ohio Area

• Oversaw research and design of education and staff development initiatives to ensure quality curriculum, materials and delivery. Examples include time management and email etiquette, identified through leadership needs assessments, which improved employee productivity and personal interactions with internal and external customers. • Delivered education and development content during facilitation of instructor-led training including team building, building trust, listening and communication, and customer service. • Administrated, maintained, and provided technical support for hospital systems including the Learning Management System (LMS), video on-demand patient education system and resource scheduler and assisted others in leveraging those technologies to improve processes and workflows. • Collaboration with Subject Matter Experts (SMEs) to provide appropriate and relevant video-based and print material education to patients and their caregivers focusing on health literacy concepts such as plain language, numeracy skills and cultural competency to improve understanding of diagnoses, procedures, treatments and home care. • Identified new technologies to improve work processes, customer satisfaction and patient experience including implementation of a new Learning Management System (LMS) and platform upgrades to the video on-demand patient education system and resource scheduler leading to improved customer self service and streamlined operations.• Managed departmental operations including budgets, policies, purchasing decisions and capital requests.• Managed staff of 6 including program coordinators and department specialists through rounding, development, coaching, conflict resolution, recognition and performance assessments.• Participant in numerous hospital committees including co-chair of Patient Education Committee, co-chair of Simulation Manikin Project, Electronic Medical Record (EMR) Steering Committee, and Policy Committee.

Cleveland/Akron, Ohio Area

• Developed training plans, classroom curriculum and training materials, and web-based training for Electronic Medical Record projects including bedside medical device interface (BMDI), interdisciplinary plans of care (IPOC) quality measures, electronic prescriptions, physician documentation, nursing optimization CareCompass (caregiver dashboard) and capacity management allowing the organization to attest to meaningful use stage 2 requirements around improving quality care, safety and efficiencies.• Supervised activities of Education Specialist including continuous improvement of orientation and medical terminology curricula and development and implementation of technical skills learning series.

Cleveland/Akron, Ohio Area

• Developed training plans and classroom curriculum, designed training materials and web-based instructional content for Electronic Medical Record (EMR) project including clinical documentation, electronic medication administration record, medication barcoding, and computerized physician order management (CPOM) allowing the organization to attest to Meaningful Use Stage 1 requirements around system implementation and capturing data. Received President’s Award – Nonclinical for leading organizational training initiative. • Developed eLearning courses for hospital, department specific and job specific training efforts to ensure compliance with regulatory requirements and address additional learning needs identified through assessments. • Managed new hire orientation program including curriculum and facilitation. Reduced program from 16 hours to 8 hours by converting mandatory safety content to online learning resulting in significant annual cost savings. • Developed and instructed generational training workshops for hospital leadership to raise awareness about generational differences in the workplace and provide tools to manage those differences. • Created and instructed medical terminology curriculum to increase knowledge for employees, volunteers and community members.

Cleveland/Akron, Ohio Area

• Developed and implemented educational, recreational and health related programs increasing engagement across all age groups.• Coordinated outside instructors and other vendors to provide relevant programming increasing skills, knowledge and enjoyment in identified areas of need such as cooking, crafting, outdoor activities and sports.• Created program marketing strategies.

Cleveland/Akron, Ohio Area

Heath Educator II: Northeast Ohio Regional Resource Center Co-coordinator (2002)Health Educator I: Northeast Ohio Regional Resource Center Educator (2000 to 2002)Childhood Lead Poisoning Prevention Program: Northeast Ohio Regional Resource Center • Trained healthcare professionals, public health employees and community to raise awareness about lead poisoning and prevention. • Coordinated city-wide lead poisoning prevention collaborative to increase community based blood lead screenings and educational events. • Provided lead poisoning prevention resources including development of education materials and coordination of blood lead screenings across 22 counties in northeast Ohio. • Participated in projects, events and training at local, state and national levels.