Dawn Bossaller Email & Phone Number

Fort Lauderdale, FL, US

Purchase, NY, US

Purchase, NY, US

Purchase, NY, US

Mountain View, CA, US

Miramar, Florida, US

• Managed operational support of a highly customized and integrated telemedicine solution for large complex health systems client accounts across all core businesses. Recruited and inspired a high-level team of senior.
• Achieved a book of business Net Promotor Score (NPS) of 82, significantly surpassing a world-class score of 70.
• Achieved 95% client retention rate.
• Increased client utilization 10% by effectively conveying product value, exceeding the industry average of 5%.
• 2018 Account Manager of The Year.
• Influenced New Business Development into the client base

Miramar, Florida, US

• Recruited, trained, and managed a high-caliber team to provide strategic, technical, analytical, and cost management guidance and solutions to internal and external stakeholders. Collaborated with project management.
• Drove engagement, loyalty and performance to positively impact return on investment (ROI), account retention and expansion

Miramar, Florida, US

• Manage operational support of a highly customized and integrated telemedicine solution for large complex health systems.
• Collaborate with PMO to scope and deliver product enhancements and new solutions on time and within budget
• Provide strategic, technical, analytical guidance and solutions to key stakeholders
• Partner and strategize with all support areas including reporting, billing, claims, IT, call center, UI/UX, legal and clinical teams to enhance client experience.
• Provide monthly reporting and help identify and solve for utilization
• Ensure HIPPA compliance

Miramar, Florida, US

• Served as primary point of contact for coordinating, resolving, and documenting project with internal and external cross-functional teams. Reported project status to all key stakeholders internally and externally..
• Managed 10+ large health plan telemedicine implementation projects that provided members with direct access to providers.
• Successfully onboarded 1.1M new lives on to telemedicine solution for 2016.

• Managed the overall direction, coordination, implementation, and execution of athenaHealth products while concurrently implementing management services for care centers. Trained and supported physicians, practice.
• Directed and oversaw migration from legacy system to athenaHealth software platform.
• Developed and disseminated clear project vision to facilitate a successful “go live” dates.
• Synchronized efforts of internal and external teams and implemented best practices to streamline implementation processes.

Boca Raton, FL, US

• Hired, trained, mentored, and motivated recruitment personnel. Developed schedules and supervised payroll activities. Utilized data analytics to optimize team performance, identify opportunities, and develop and.
• Reached 155% of goal across 58-month period.
• Achieved a 12% YOY donor increase without increasing existing staff, budget, and resource allotment.
• Managed the high school blood-drive program, representing 25% of annual donors.
• Coached 4 team members to director-level promotions.

Orlando, Florida, US

• Manage the Donor Recruitment department, including hiring, training, mentoring, and motivating personnel. Develop schedules and supervise payroll activities. Devise and implement short- and long-term budgets and.
• Led team in achieving 155% of goal in a 58-month period.
• Achieved a 12% year-over-year, donor increase with existing staff, budget, and resource allotment.
• Manage the high school blood-drive program, which represents 25% of annual donors. Serve as the regional, community-relations spokesperson on donor education; maintain donor-group relationships.
• Built a highly productive team from a previously under-performing team.
• 4 team members were promoted internally to director positions

Orlando, Florida, US

• Scheduled and organized events to ensure opportunities for achieving collection goals. Produced and managed donor projects by coordinating recruitment teams and logistics. Supervised day-to-day operations and.
• Averted potential bottlenecks by employing custom-reporting tools to manage constraints.
• Served as a motivational leader to assist team members in achieving goals; Area Manager, 2005–2006Recruited donors by delivering persuasive public speeches and through contacting individuals. Scheduled and organized.
• Achieved territory goals 6 consecutive months.
• Influenced participation and encouraged donations through developing and conducing onsite, educational and informational programs

Orlando, Florida, US

• Recruited donors by delivering persuasive public speeches and through contacting individuals. Scheduled and organized blood drives.
• Achieved territory goals 6 consecutive months.
• Influenced participation and encouraged donations through developing and conducing onsite, educational and informational programs.

Pompano Beach, FL, US

• Cultivated and managed client relationships; encouraged new client participation using a multi-media approach. Directed the entire cycle, including pricing, presentations, closing, and follow-up.
• Recognized by employer as a Top 5 performer; met territory sales goals.

Developed marketing and sales strategies and solutions for customer acquisition and retention. Managed projects that identified client needs, business requirements, federal statutes and regulations, and IT and data-mining constraints. Coordinated internal IT resources to cleanse and mine client-supplied data. Facilitated process flow by linking suppliers.

Education record

Education record