Dawn Chan Email & Phone Number

Singapore

Singapore

• Synergise resources across multiple divisions in the Human Capital Cluster to achieve strategic goals.
• Re-engineer work processes to improve efficiency, freeing teams to focus on higher-value outcomes.
• Advocate and profile Singapore’s digital talent strategies to internal and external stakeholders.
• Drive action on plans, strategies and insights to deliver tangible outcomes.
• Enable teams through data to monitor ops progress, optimise initiatives and exceed goals.
• Ensure the relevance, integrity and robustness of operational data to strengthen IMDA’s authority and voice in the digital talent space.

Singapore

• Led engagements with 8 media industry players to pivot strategies to heavy youth focus
• Implemented 5 projects and served as account manager
• Engaged both internal and external stakeholders to improve processes
• Researched and provided information to shape overarching strategies, policies and frameworks

Singapore

• Liaised with, engaged and managed both internal and external stakeholders to achieve synergy between our respective initiatives and programmes
• Utilised data tools to synthesise data sets for analysis and insights, targeted at increasing SGQR adoption at hawker centres and increasing foot traffic at community hubs
• Initiated and oversaw ad-hoc engagement efforts targeting both hawkers and the elderly

Singapore

• Led the media and marketing efforts for SG Women in Tech
• Led the conceptualisation and creation of the FY2019 Annual Report
• Drafted media releases and invites for various announcements
• Implemented new SOPs to manage data organisation and administrative matters

Singapore

• Supported the team for online publicity of events, e.g. SG:D Wonderland
• Supported the team for weekly online grids and the Instagram content calendar
• Proposed and designed original content for MCI's social media platforms
• Analysed both MSM and social media to identify areas for improvement

Singapore

• Helped students improve their written and verbal communication by identifying areas for improvement, achieving an approval rating of over 90%
• Role-played common scenarios such as presentations or interviews to help improve confidence and practice verbal communication skills

Singapore

• Solicited for contributions from NTU alumni, achieving an above-average conversion rate of 10% per session
• Managed the Phonathon call centre and ensured smooth day-to-day operations
• Liaised with the Development Office about future plans and caller feedback

Singapore

• Proposed questions for interviews
• Wrote a feature article based on notes and recorded soundbites
• Took photographs of the interviewee to be used for the article

Singapore

• Drafted and fine-tuned short- and long-form copy to drive clicks to Earth Hour platforms.
• Conceptualised and disseminated targeted eDMs to improve audience engagement.
• Monitored and managed Earth Hour and WWF websites to ensure continuous service.
• Leveraged Hootsuite to track and analyse audience engagement and retention.

Singapore

• Established and drove brand’s social media strategy and online content creation, increasing conversion by 5%.
• Wrote and fine-tuned copy for multiple platforms to improve audience engagement.
• Collaborated across teams to conceptualise and deliver multi-platform collaterals.