Dawn B. Email & Phone Number

Los Angeles, Ca, Us

Empowering the global GTM organization, enabling post-sales CX, Operations, and technical teams through high-impact, research-backed training, and change management that accelerates performance and drives business growth.Key Achievements:- Spearheaded a strategic enablement program for Sales & Customer Success around a new product launch, driving $1.3M in net new ARR within 90 days.- Reduced ramp time by 33% for CSMs and 50% for Support Engineers, saving 15 hours of manager training time. Scaled across Sales and sister companies.- Led a high-performing, remote team that launched Telesign University in

Remote

Remote

- Produced the Supervisors Transition and Readiness Training Program (START) and Supervisor's Academy for public sector organizations, equipping new and existing supervisors with the skills, knowledge, and confidence to lead effectively in dynamic environments.- Supported qualitative research on employee engagement surveys, analyzing responses to identify key themes and insights. Delivered actionable recommendations that informed leadership strategies and improved employee satisfaction and retention.

San Diego, California, United States

- Designed customized six-month leadership development program tailored for internal candidates and external hires, fostering a unified leadership language and core competencies. Integrated blending learning methods, executive coaching, and peer collaboration to accelerate leadership effectiveness across the organization. - Developed a mindfulness-based training program to help employees manage stress and improve resilience, resulting in measurable improvements in workplace well-being and productivity. - Led comprehensive, quantitative assessments of cross-functional team dynamics, delivering data-driven insights and actionable interventions that enhanced collaboration, communication, and overall team performance. - Established a coaching practice for high-potential introverts and career transitioners, empowering individuals to leverage their unique strengths for career advancement.

Remote

Mission is an AWS Premier Consulting Partner, formed by the 2018 merger of Reliam, Stratalux, and G2 Tech Group. Together, we are driven by a shared commitment to helping organizations leverage the cloud to fuel innovation and accelerate business growth. We believe in the transformative power of the cloud to achieve ambitious goals, and we're dedicated to making that vision a reality for our clients. At Mission, we believe your success is our success too.Key Achievements: - Awarded the 2021 company-wide 'Continuous Growth' Core Values Award for outstanding performance and dedication to the company's mission.- Trained and mentored new Customer Success Managers, supporting department headcount doubling in under six months. - Developed technical training on tools such as ServiceNow, Connectwise, and Gainsight, enhancing operational efficiencies. - Revamped the quarterly business review process, built success planning infrastructure, and trained all Customer Success Managers on SOPs.- Managed key partnerships with technical and executive stakeholders across 40+ client accounts representing $3.2M MRR.

Remote

Remote

RSI Security is a leading provider of cybersecurity and compliance solutions, empowering organizations to successfully navigate the complexities of risk management. Our aim is to mitigate risk, safeguard data, and ensure regulatory compliance for our clients. We partner with top global companies, government agencies, and institutions to protect sensitive information and drive business resilience. Key Achievements:- Developed a comprehensive onboarding program for new hires across multiple departments (Customer Success, TechOps, Operations), improving ramp time and team productivity. - Designed tailored basic networking training for non-technical employees, enhancing cross-functional understanding and broadening customer support base.

La Jolla, Ca

Led the Customer Success and Technical Support teams, driving client renewals, retention, upsells, resolutions, and CSAT. Served as the trusted advisor through onboarding, implementation, and training.Key Achievements:- Exceeded 2018 sales goal at 103% through upsell and expansion opportunities.- Awarded Performer of the Month (April 2019).- Maintained a 97%+ retention rate across 80+ clients with $60k+ MRR.- Developed SOPs and performance metrics as the founding Customer Success team member.- Achieved 95%+ Net CSAT for service tickets.- Onboarded and managed 3rd party helpdesk team for 24/7 support.

Remote

Remote

Remote

Southern California

La Jolla, Ca

Ph.D

M.A.

B.A.