Dawn Olson Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

*Assembles and analyzes information, prepares reports, manuals, agendas, correspondence and memoranda.*Drives priorities and critical items through task lists and managers short-term and long-term schedules.*Coordinates activities across departments.*May prepare agenda, presentations and correspondence for leadership meetings and other activities as needed.*Ensures cross training of other administrative staff for back up support.*Organizes and maintains calendars - arranging, coordinating and prioritizing scheduling and logistics.*Accurately and professionally handles multiple simultaneous high priority tasks.*Accurately and efficiently conducts normal administrative tasks such as processing expense reports, invoice processing, supply orders, making travel arrangements, office files, etc and uses general office equipment.*Provides professional visitor greeting, telephone and email coverage - accurate message taking, redirecting calls and emails with warm hand off where appropriate, and resolving routine and non-routine inquires.

Greater Denver Area

* Execute high-level confidential, executive support to two vice presidents and senior director within the information technology department for global technology company, including booking domestic and international travel arrangements, spearheading complex calendar management, planning schedules and logistics for meetings, facilitating communications, and preparing presentations. Previously provided support to Senior Vice President for Consumer Markets, Senior Vice President Business Technology Solutions, and President of the Mountain Region.* Spearheaded the planning of a variety of meetings and special events, including compiling materials, planning travel, orchestrating presentations, and negotiating contracts, through effective time management and planning skills.*Executed numerous special projects and continuous improvement initiatives, such as, expansive real estate relocation and consolidation projects, business unit wireless approvals process, ticket event management for local Denver venues, logistics for yearly traditional holiday pecan and card lists for clients, and new employee on-boarding within the department.

Greater Denver Area

* Oversaw administrative functions, such as, heavy calendar management, executive correspondence, complex domestics and international travel arrangements, supply management, and special projects, for Senior Vice President of Consumer Sales and Customer Service Call Centers for large telecommunications carrier before being acquired by CenturyLink.* Championed quick and timely resolution of customer escalations on a daily basis to avoid further escalation to VP.* Partnered with eBusiness Operations and eMarketing teams to administer support for Qwest.com's online strategy.* Implemented team events and a quarterly recognition program for managers and technical service delivery professionals to boost morale and drive accountability for sales and service goals.* Orchestrated allocation, distribution, and entry of all attendee names into ticket tracking tool as Ticket Manager for Mass Markets organizations, with an average of 1200+ tickets per year.*Collaborated across departments to maintain oversight of office supply inventory, requiring attentive forecasting, ordering, and disseminating of supplies and computer equipment to 180+ teams.