Dawn Miller Email & Phone Number

Bothell, Washington, United States

Bellevue, Washington

• Manage delinquency processing for 70+ association clients, with varied collection policies and separate AR agings, totaling over 10,000 individual owners. Reconcile owner accounts to legal ledgers. Oversee banking/lockbox and ACH processing.• Work with external counsel when owner accounts are ready for attorney handover.• Coordinate with Sr. Accountants, internal Escrow & AP to ensure reconciliation of owner-related GL items; collaborate with Customer Service to triage owner communication.

Bellevue, Wa

(6/2014 - 3/2017)• Quality Assurance of Client Invoicing to ensure all requirements are being met, train support staff on efficiency and QA process, resulting in increased payment turn around. • Created accessible audit queries for use by front office staff – helping others become stewards of good data practices.• Fulfilled Operational and Client-required reporting. • Provided Tier 1 support to all staff for software and hardware troubleshooting. Coordinated with IT vendors for resolution as needed. • Project Lead for high volume Employer of Record client.• Project Co-Lead (with owner) on implementing Efficient Forms & TalentWise for on-boarding and compliance of candidates. • Supervised Employee Services team.• Core workload includeed (but not limited to): Data Auditing, Cash Posting, Collections, Billing Resolution and Adjustments, Manual Revenue Entry, Bank Reconciliations, Banking Communications.

Bellevue, Wa

• Managed high quality start to finish standard and custom billing solutions for all clients.• Resolved issues with client accounts by providing customer-service focused approach to collection efforts. • Developed Quality Assurance protocols for support staff.• Created and documented processes for maximum efficiency.

Bellevue, Wa

• Utilized broad scope knowledge of accounting and reporting to support accounting team.• Diagnosed data needs with clients and developed highly customized reporting solutions.• Diagnosed data needs with Accounting/Back Office team, Front Office and Management and developed highly customized reporting solutions.• Maintained high volume of internal and external reports on a daily, weekly, monthly, quarterly and annual basis: 35 client reports, 27 operating audit reports, 14 service outcome reports, 7 sales/marketing reports & 47 back office/accounting reports.

Bellevue, Wa

• Initially hired to lead efforts in recreating three months of lost accounting data.• Provided Tier 1 and 2 hardware and software application support for all staff members across four branches.• Engaged outside technology consultants as needed.

Seattle, Wa

• Provided technical training and backup up support for Whatcom Transportation Authority’s (WTA) IS staff. Additional responsibilities included providing project management services for special projects and maintenance of telephony documentation. • Technical administrator for Sound Transit during the implementation of an agency-wide financial system. Developed application specific help desk procedures as well as maintained the new client/server network for a JD Edwards ERP system. Provided liaison assistance between external vendors and the client for network and hardware issues. MS SQL database administration support and conversion assistance as necessary.

Bellevue, Wa

• Accomplishments include: One major and one minor upgrade to both accounting system and database. Worked with consultant to fully standardize all workstations. Implemented Internet and external e-mail systems. Worked with new corporate headquarters on the SQL Server portion of SQL to Oracle data conversion.• Responsible for all Windows-based workstation (40) and server (2) maintenance, upgrade/repair and purchase within three branches.• Daily duties included, but not limited to, set up of users on network, troubleshoot network and workstations, ensure integrity of data and maintain comprehensive backup procedures. • Managed Accounts Receivable and Collections. Supervised AR/PR clerk and Front Desk/Reception staff. Supported Payroll function as needed. • Train all incoming and existing employees on proper computer usage. Help desk for all users.• Research and recommend all technology implementation, maintenance and upgrades.• Software systems maintained include Great Plains Dynamics, eEmpACT (industry specific database, SQL Server based) and MS Office.• Coordinate use of external consultants for projects and high-level systems repair/maintenance.