Dawn Miller Email & Phone Number

Bothell, Washington, United States

Bellevue, Washington

• Manage delinquency processing for 70+ association clients, with varied collection policies and separate AR agings, totaling over 10,000 individual owners. Reconcile owner accounts to legal ledgers. Oversee.
• Work with external counsel when owner accounts are ready for attorney handover.
• Coordinate with Sr. Accountants, internal Escrow & AP to ensure reconciliation of owner-related GL items; collaborate with Customer Service to triage owner communication.

Bellevue, WA

• (6/2014 - 3/2017)
• Quality Assurance of Client Invoicing to ensure all requirements are being met, train support staff on efficiency and QA process, resulting in increased payment turn around.
• Created accessible audit queries for use by front office staff – helping others become stewards of good data practices.
• Fulfilled Operational and Client-required reporting.
• Provided Tier 1 support to all staff for software and hardware troubleshooting. Coordinated with IT vendors for resolution as needed.
• Project Lead for high volume Employer of Record client.

Bellevue, WA

• Managed high quality start to finish standard and custom billing solutions for all clients.
• Resolved issues with client accounts by providing customer-service focused approach to collection efforts.
• Developed Quality Assurance protocols for support staff.
• Created and documented processes for maximum efficiency.

Bellevue, WA

• Utilized broad scope knowledge of accounting and reporting to support accounting team.
• Diagnosed data needs with clients and developed highly customized reporting solutions.
• Diagnosed data needs with Accounting/Back Office team, Front Office and Management and developed highly customized reporting solutions.
• Maintained high volume of internal and external reports on a daily, weekly, monthly, quarterly and annual basis: 35 client reports, 27 operating audit reports, 14 service outcome reports, 7 sales/marketing reports & 47.

Bellevue, WA

• Initially hired to lead efforts in recreating three months of lost accounting data.
• Provided Tier 1 and 2 hardware and software application support for all staff members across four branches.
• Engaged outside technology consultants as needed.

Seattle, WA

• Provided technical training and backup up support for Whatcom Transportation Authority’s (WTA) IS staff. Additional responsibilities included providing project management services for special projects and maintenance.
• Technical administrator for Sound Transit during the implementation of an agency-wide financial system. Developed application specific help desk procedures as well as maintained the new client/server network for a JD.

Bellevue, WA

• Accomplishments include: One major and one minor upgrade to both accounting system and database. Worked with consultant to fully standardize all workstations. Implemented Internet and external e-mail systems. Worked.
• Responsible for all Windows-based workstation (40) and server (2) maintenance, upgrade/repair and purchase within three branches.
• Daily duties included, but not limited to, set up of users on network, troubleshoot network and workstations, ensure integrity of data and maintain comprehensive backup procedures.
• Managed Accounts Receivable and Collections. Supervised AR/PR clerk and Front Desk/Reception staff. Supported Payroll function as needed.
• Train all incoming and existing employees on proper computer usage. Help desk for all users.
• Research and recommend all technology implementation, maintenance and upgrades.